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New Contributor
Posts: 2
Registered: ‎02-21-2013
My Device: Curve 9320
My Carrier: Vodafone

How do I Reset The Phone Unlock Code Counter?

[ Edited ]

Please help...

 

The code to unlock the phone for use on other networks has been incorrectly entered too many times. (not by me!)

 

I'm told the counter needs to be reset before a correct code can be entered.

 

Anyone know how/where this can be done?

 

It's a Curve 9320 locked to Vodafone.

 

Thanks

Dave

Hall of Famer III
Posts: 59,102
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: How do I Reset The Phone Unlock Code Counter?

[ Edited ]

Hi and Welcome to the Community!

Please see this helpful thread to start:

If you have used up all of your chances to enter the correct unlock code, there is nothing further you can do. Even if you happen to have now the correct code, it is useless. Only the factory can now (legally) unlock your BB. Typically, I've heard that the cost of having BlackBerry do this for you will be greater than the cost of just buying a new one. But, you are able to ask them...see here:

Note, however, that this process will start with a fee...

If you obtained your unlock code from somewhere but it was incorrect, your recourse could be with them -- however, they may well question why you exhausted all 10 attempts before contacting them.

If your BB was already MEP locked and you obtained it from a source that represented it as being able to be unlocked, then your recourse would be with the seller you obtained it from.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 2
Registered: ‎02-21-2013
My Device: Curve 9320
My Carrier: Vodafone

Re: How do I Reset The Phone Unlock Code Counter?

Hi, many thanks for your advice.