06-02-2014 08:31 PM
Hi. I haven't used my blackberrt since I worked for a previous employer. At that time the blackberry (mine) accessed both my personal email account and the company enterprise account. I haven't worked there for about 18 months. Just decided to use my blackberry for personal use again and even though I'm connected to a network, when I check service status it says not connected for both blackberry internet service and blackberry enterprise service. My own email address is correct - although the password has changed (when using desktop) since then.
1. Is it possible the old enterprise account is the problem? If so, how do I clear it?
2. Any other suggestions?
3. Would returning to factory settings solve this or just complicate things.
All input welcome. Thanks.
06-02-2014 09:14 PM
Returning to factory settings would clear this. A security wipe is the only way to remove an IT policy.
To save me some typing, I'll just tell you to do a security wipe. If you need instructions on how to do so, post back and I'll list them.
06-03-2014 07:42 AM
Actually, a security wipe doesn't remove the IT policy. You have to do a "resettofactory."
Here's the easiest way. Be sure you make a backup first if there's any data you want saved.
Install JL_Cmder to your PC
Connect the BB device to the PC. Open JL_Cmder
Choose the "ResetToFactory" option. Type "blackberry" if asked to confirm.
Allow the device to wipe and reset.