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New Member
Posts: 1
Registered: ‎06-02-2014
My Device: blackberry bold
My Carrier: fido

How do I clear / delete enterprise account?

Hi.  I haven't used my blackberrt since I worked for a previous employer.  At that time the blackberry (mine) accessed both my personal email account and the company enterprise account.  I haven't worked there for about 18 months.  Just decided to use my blackberry for personal use again and even though I'm connected to a network, when I check service status it says not connected for both blackberry internet service and blackberry enterprise service.  My own email address is correct - although the password has changed (when using desktop) since then.



1.  Is it possible the old enterprise account is the problem?  If so, how do I clear it?


2.  Any other suggestions?


3.  Would returning to factory settings solve this or just complicate things.


All input welcome.  Thanks.


Elite II
Posts: 8,981
Registered: ‎01-05-2009
My Device: BlackBerry PRIV
My Carrier: Rogers

Re: How do I clear / delete enterprise account?

Returning to factory settings would clear this. A security wipe is the only way to remove an IT policy.


To save me some typing, I'll just tell you to do a security wipe. If you need instructions on how to do so, post back and I'll list them. 



Cheers.  Smiley Happy

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Guru II
Posts: 22,043
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS; PlayBook w/OS
My Carrier: AT&T

Re: How do I clear / delete enterprise account?

Hey Bill,

Actually, a security wipe doesn't remove the IT policy.  You have to do a "resettofactory."


Here's the easiest way.  Be sure you make a backup first if there's any data you want saved.


Install JL_Cmder to your PC


Connect the BB device to the PC.  Open JL_Cmder


Choose the "ResetToFactory" option.  Type "blackberry" if asked to confirm.

Allow the device to wipe and reset. 

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