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New Contributor
Posts: 2
Registered: ‎05-24-2012
My Device: Style 9670
My Carrier: Sprint

How do I deactivate Enterprise Server from my Blackberry?

For work email, I activated BES on my Blackberry Style 9670.  Now that my employer changed email servers, I'm not getting my email on my phone any longer.  I've contacted Sprint and they weren't able to help me, and their website only walks you through the steps to activate Enterprise Server.  There's nothing mentioned about making changes to it or deactivating it though.  I'd be happy with deactivating it and starting over, but can't find info on how to do that.

All I want to do is reset it so that I can get my emails coming through to my phone again.  Can anyone guide me on steps on how to do this?


Thank you so much!!

Posts: 403
Registered: ‎05-03-2012
My Device: 9300 3G Curve
My Carrier: Tata Docomo

Re: How do I deactivate Enterprise Server from my Blackberry?



As far as i knw, ur company people who does the activation of the server n all can help u out with this...


with regards
simply abhik...
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New Contributor
Posts: 2
Registered: ‎05-24-2012
My Device: Style 9670
My Carrier: Sprint

Re: How do I deactivate Enterprise Server from my Blackberry?

I've been working with them and the server has been updated and my Outlook email is going to the proper place now (on my laptop).  However, we can't figure out how to correct it on my phone.  The original "Enterprise Activation" option that was on my phone has since been removed when I activated my work email a few months ago.  We're not able to find an option on the phone to edit or delete the Enterprise account. 

Hall of Famer III
Posts: 58,844
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: How do I deactivate Enterprise Server from my Blackberry?

If your BB has been deactivated at BES, then no further action at the server side is needed. However, your BB would still need to be cleansed of the latent IT Policy so that all functions that perhaps were disabled by that Policy can be reinstated. See this:

  • KB14202 How to remove an IT policy from a BlackBerry smartphone

I actually recommend method 4, which will totally reset your BB back to factory condition. You will want to perform a backup with the Desktop Software first and then only do a selective restore of exactly what you require, avoiding restoration of any of the Databases that have anything to do with the IT Policy...if you do a wholesale restore, you'll put the IT Policy back on board and be right back where you started.

  • KB03974 BlackBerry smartphone database list

You also need to talk to your carrier...your plan from them likely is BES-level, which you no longer require, and you can save money by dropping to a BIS plan. After they do that, I recommend the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):

1) Register HRT

  • KB00510 How to register a BlackBerry smartphone with the wireless network

2) Resend Service Books

  • KB02830 Send the service books for the BlackBerry Internet Service

3) Batt Pull Reboot

  • Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Then you can configure your email from whatever source it is located:


Then, you need to decide where/how you are going to keep the rest of your data (e.g., calendar, contacts, etc.). If you use Google or Yahoo, you can configure some of that to reconcile to your BB wirelessly:

  • KB24204 How to enable or disable calendar synchronization with a integrated Gmail email account
  • KB19269 What is Google Mail contact synchronization
  • KB25853 How to enable Yahoo! Contact Synchronization

Otherwise, you will need to synchronize your data via USB/BT tethered sync to your PC:

  • KB12268Applications supported by BlackBerry Desktop Software for Windows for synchronization
  • KB03315 How to synchronize organizer data (calendar, task list, memo list, and contact list) using the BlackBerry Desktop Software

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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