11-09-2010 11:25 PM - edited 11-10-2010 01:13 AM
<Device/Service I am using>
I have an AT&T Blackberry Torch 9800. I am using Blackberry Internet Service (BIS).
<What I am attempting to accomplish>
I need to disable the AT&T Address Book contact synchronization feature from my device.
<My issue - problem history>
Prior to the activation of the AT&T Address Book contact synchronization feature, I was successfully syncing my Google contacts with the Default address book on the device. Now that the AT&T Address Book has been activated, syncing with my Google contacts is no longer possible.
I have not discovered how to disable the AT&T Address Book contact synchronization feature. The only option available is to "sync now" (with AT&T Address Book).
<Actions I have taken in attempt to resolve the issue>
I have performed a Security Wipe on the device. It appears that it does not disable the AT&T Address Book contact synchronization feature, which reappears again.
<What is the AT&T Address Book?>
On the AT&T Blackberry Torch 9800, under Setup, there are different icons for features you want to set up. One of them is called AT&T Address Book. When you click on that icon, it begins the registration process for AT&T Address Book. You have the choice to Accept or Decline.
Once accepted, all future contacts created on the device can only be listed on the AT&T Address Book contact list. It is no longer possible to create contacts in the Default address book on the device.
<Blackberry Knowledge Base reference: AT&T Address Book>
The AT&T Address Book provides the ability to synchronize contacts on the BlackBerry® smartphone to an online AT&T Address Book that can be accessed by visiting http://addressbook.att.net. After an account is created, contacts can be added, edited, and viewed using this online resource. The contacts are saved on the AT&T network, and can be easily recovered or restored in the event of an upgrade, damage, or loss of a BlackBerry smartphone. Below is a list of features advertised with the AT&T Address Book:
Note: Contacts stored within the AT&T Address Book on the BlackBerry smartphone will not synchronize via the BlackBerry® Desktop Software to a Personal Information Management (PIM) application on the computer (for example, Microsoft Outlook). The BlackBerry Desktop Software is designed to synchronize information between a PIM application and the BlackBerry smartphone using the smartphone's default contact list service. As the AT&T Address Book creates its own service that is not accessible for synchronization (as it cannot be set as the default service for synchronization), the BlackBerry Desktop Software continues to synchronize with the default service and not the AT&T Address Book.
Users will notice that their AT&T Address Book data does not transfer to their PIM application on their computers, but that the computer information is stored in a separate service on the BlackBerry smartphone after synchronization. This is by design.
For more information regarding the AT&T Address Book, visit http://www.att.com/addressbook.
Does anyone have a solution?
11-09-2010 11:33 PM
What do you mean the "AT&T Address Book"?
Could you explain?
There is the main BlackBerry Address Book... do you mean this?
PIN: C0001B7B4 Display/Scan Bar Code
PIN: C0005A9AA Display/Scan Bar Code
11-10-2010 04:34 AM
I would suggest doing a security wipe again, and this time not setting up the AT&T address book sync if you do not want to use it? Or if prompted, decline the agreement which should stop it working.
11-23-2010 01:04 AM - edited 11-23-2010 01:28 AM
Make sure you've backed up your contacts or synced your "Default" contact list with your Outlook contacts (or whatever list you want to use on a go-forward basis.)
You'll have to contact AT&T's technical support to have them disable the AT&T Mailbox feature. (I did this via the chat option on their website in about 10 minutes.) Once the feature is disabled, you'll have to power off and power on your device.
Then, select "Contacts" from the device's main menu. Press the menu button and select "Options." Highlight the AT&T Address Book list under "Contact Lists." On the keyboard, type RSET. Select option to delete all contacts.
03-19-2011 11:49 AM
With the help of someone from AT&T I was able to disable the AT&T address book and get my sync ot outlook working again. The problem I now have, is that every so often, when I open contacts, the device automatically tries to activate the AT&T address book, and I have to go through the entire procedure again. Has anyone discovered an ABSOLUTE way to ensure that the AT&T Address Book does not take over their system?
05-05-2011 12:21 PM
Had the same problem...here's what I found - and so far, so good!
The address book database of the BlackBerry smartphone will now be cleared and new entries can be added to the Default contact list.
Should the AT&T Address Book be re-enabled then it may be necessary to perform these steps again in order to synchronize contacts.
05-06-2011 02:38 AM
05-20-2011 10:39 AM
05-20-2011 11:09 AM
UPDATE...just finished "LIVE CHAT" w/AT&T..."Bonita Sunshine" (no kidding) "deactived AT&T address book" and "removed it" from my account (those are quotes). Sunshine waited while I turned the power off/on...at which time the registration process began - HOWEVER, this time it asked me to "accept the terms of service" - which I politely declined. I've since done a hard reboot - and so far so good. CREDIT goes to @bacarley's 11/23/2010 post!!