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New Member
Posts: 1
Registered: ‎09-09-2010
My Device: Torch 9800
My Carrier: ATT

How do I get rid of an application in Desktop Software

I installed the wrong alx file for Wallet Manager.  I have contacted tech services for the application who informed me that I had installed the wrong one of three files. 


I have deleted the app from the Torch and followed procedure to remove the app from the Desktop, but the wrong version  persists.  i have removed and reinstalled the Desktop software, but Wallet Manager still appears when the Torch is connected even though i have deleted it from the device. 


I even copied the correct file into the directory that was originally used to import the app and tried to reload from there -- no luck!


What am I missing here?  Where are the files that the Desktop uses to discover the applications?  How do I find out whether the unwanted app has been removed?  This app performs a function that I use all of the time so I really need to fix this. 

Elite I
Posts: 6,657
Registered: ‎01-14-2009
My Device: BlackBerry Z10
My Carrier: Telus

Re: How do I get rid of an application in Desktop Software

Hi there,


Try checking under C:\Program Files\Common Files\Research In Motion\Shared\Applications (on 64-bit systems, look in C:\Program Files (x86)\...).

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