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New Contributor
Posts: 3
Registered: ‎04-01-2010
My Device: Tour
My Carrier: Verizon

How do I recover saved mms and sms after update??

Please help me I saved a few messages and I want to get them back. I wish I can get everything back but I can't so please help me with this. Thank you

Posts: 95,499
Likes: 24,546
Solutions: 6,396
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: How do I recover saved mms and sms after update??

Ugghhh, another failed to restore update?

 

DO a backup first, using Desktop Manager. Always.

 

Do you have a recent backup of your device? The upgrade itself should have made one. Search your entire c:\ drive on your PC for any "*.ipd" file (without the quote marks). Sometimes these are saved to your My Documents folder.

 

If you find it, then Desktop Manager > Backup/Restore > Advanced.

Over the left window, choose File > Open and find that IPD file.

 

Scroll down to SMS Messages and highlight it, click the right-facing arrow in the middle to move that database to the device.

 

Do the same for any other database you need.



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New Contributor
Posts: 3
Registered: ‎04-01-2010
My Device: Tour
My Carrier: Verizon

Re: How do I recover saved mms and sms after update??

i did the update through the computer but cannot find the ipd file.

Posts: 95,499
Likes: 24,546
Solutions: 6,396
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: How do I recover saved mms and sms after update??

With no backup, they're gone.

 

Sorry.



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New Contributor
Posts: 5
Registered: ‎05-15-2012
My Device: Curve 8900
My Carrier: AT&T

Re: How do I recover saved mms and sms after update??

I think I may be in the same boat, I updated my phone on friday and when I went back in to my saved messages only my SMS messages were there.  All of my SMS messages are gone.  Does that make any sense?  Please help!

Thanks!

Highlighted
Posts: 95,499
Likes: 24,546
Solutions: 6,396
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: How do I recover saved mms and sms after update??

How did you upgrade, wireless on the device only, or through a connection to your PC and the BlackBerry Desktop Software?



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
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4. Guide to Unlocking your BlackBerry & Unlock Codes
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PIN: C0001B7B4   Display/Scan Bar Code
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New Contributor
Posts: 5
Registered: ‎05-15-2012
My Device: Curve 8900
My Carrier: AT&T

Re: How do I recover saved mms and sms after update??

Through my computer, I received the e-mail notification and connected my berry to the computer with the USB.  I dont understand how the SMS would be there but not the MMS.

Posts: 95,499
Likes: 24,546
Solutions: 6,396
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: How do I recover saved mms and sms after update??

Confused now... you said first, your SMS messages were not there. Now they are?

 

What's missing?



1. If any post helps you please click the Like Button below the post(s) that helped you.
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New Contributor
Posts: 5
Registered: ‎05-15-2012
My Device: Curve 8900
My Carrier: AT&T

Re: How do I recover saved mms and sms after update??

Sorry it should be all of my saved SMS messages showed back up but my saved MMS messages did not.
Posts: 95,499
Likes: 24,546
Solutions: 6,396
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: How do I recover saved mms and sms after update??

Ok. MMS:

 

To restore specific databases in the backup file to a BlackBerry smartphone, complete the following steps:

 

For BlackBerry Desktop Software 6.0 to 7.0

  1. Open the BlackBerry Desktop Software.
  2. Click Device.
  3. Select Restore in the list.
  4. Select a backup file.
  5. Choose Select device data and settings.
  6. Select the databases (here you will select ONLY the MMS or MultiMedia Messages) to restore and click Restore.
  7. A warning will appear that all data will be replaced with a backup file. Click Yes.
  8. When the process is complete, disconnect the BlackBerry smartphone from the computer.

Details here:  Article ID: KB10339 How to use BlackBerry Desktop Software to restore data to a BlackBerry smartphone from a backup file



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code