06-27-2013 07:35 AM
06-27-2013 08:08 AM
Welcome to BlackBerry Support Forums
When am downloading Facebook via browser it gives me an error massage if the “research in motion contains another module named net-rim-facebook resource-lib” so I want to delete that module jah I went to Options,Device.Application management then bb Button ,modules but ther is no DELETE to remove the modules plzz help
If you're getting any error while downloading Facbook for BlackBerry application then what you're trying is not the correct way to ractify this issue. You should first delete facebook application completely and then reinstall it to resolve your issue.
So try those steps to download it again , but first delete any existing version of facebook application from Options > Device > Application Management > locate FACEBOOK application > Highlight it > Press the Menu Key > select Delete .
KB10040 :How to view or remove installed application on a blackberry smartphone
After deleting Facebook application perform a Battery pull restart by removing the battery while your device is Powered On , wait for a min. then reinsert it back .
Finally , use your BlackBerry browser and browse to www.blackberry.com/facebook and download the most recent version available . Try it and let us know of your progress.
06-27-2013 08:31 AM
06-27-2013 08:58 AM
OK .. If on application list you don't have any other version of facebook then use the above link and try to download facebook application again.
I have gone through your previous posts , so first try it and let us know if you recieve any error message while doing so
What is your current device OS version ?
Options > Device > About Device Version > first set of numbers on the third line
Also can you confirm if your device is a new one from MTN or a used one !
06-27-2013 09:59 AM
So , this time you're getting a different error message !
06-27-2013 10:22 AM
06-27-2013 10:34 AM
Hi there ,
Thanks for this Clarification .
Generally this error code is easily resolved if we perform a battery pull and then retry , But in my view this error appear when you're in an area where you have a low data coverage or a don't have a decent download speed .In past I have noticed many MTN user reporting issues with download speed ! Are you able to download any files around 5 MB .
As you're having this issue for almost one month , can you try installing facebook application using a computer ? To do that refer to this Knowledge Base article :
KB28715 : How to Install applications from BlackBerry App World using a Computer system
Try it and let us know.
06-27-2013 10:42 AM
Iam using MTN and the foun iz VoÐacom is'nt tha a problem jst wondering
If you're device is already Unlocked and you're already using other BlackBerry applications without any issue then it's not a matter of concern .