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New Contributor
Posts: 2
Registered: ‎10-19-2013
My Device: Curve 9380
My Carrier: EE

How do I reset my Blackberry ID?

I have forgot my Blackberry ID password so I cannot access apps. I have tried resetting the password but the username (which is my email) is unvalid. I am completly stuck and really want to download BBM. I have a Blackberry Curve 9380. Any help appriciated thanks. 

Posts: 1,061
Registered: ‎06-11-2013
My Device: Bold 9700, 9790, 9900, Curve 8520, 9360, Blackberry Z10 | iPhone 5S
My Carrier: *

Re: How do I reset my Blackberry ID?

Hi kikat


Welcome to BlackBerry Support Forums



Please Check those Knowledge Base and try to reset your BlackBerry ID password.


KB26361  : How to change or reset a BlackBerry ID password.

KB28685 : How to reset the BlackBerry ID password using the password recovery question.

KB28232 :BlackBerry ID reset email is not being delivered to the associated mailbox.

KB28111 :Unable to reset BlackBerry ID password when using a BlackBerry hosted email address.


Good luck :smileyhappy:





VIA | prince2012 Elite II


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New Contributor
Posts: 2
Registered: ‎10-19-2013
My Device: Curve 9380
My Carrier: EE

Re: How do I reset my Blackberry ID?

Thanks for your reply josuefunes. None of the links have sadly not helped. I cannot access the email address used as my BBID and do not currently know the password. Is the only way forward to delete the BBID and if so how? Thanks for your help Kikat

Forums Veteran I
Posts: 1,849
Registered: ‎07-01-2013
My Device: BlackBerry Passport SIlver Edition (OS10.3.2876)
My Carrier: Movilnet

Re: How do I reset my Blackberry ID?

Hey Kikat try to access this link


You must remember though is your email address...





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Hall of Famer III
Posts: 59,078
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: How do I reset my Blackberry ID?

Here is some rather more complete information for your unfortunate situation.

Please see this "sticky" post for helpful information concerning your BBID situation:

Hopefully, this information will be of use to you.

Cheers, and Good Luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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