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BlackBerry® OS Smartphones

New Member
Posts: 2
Registered: ‎12-21-2012
My Device: Blackberry 8320 Curve
My Carrier: T-Mobile

How do I reset my phone?

Can anyone tell me how to do a total reset on my phone?

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: How do I reset my phone?

Hi ksdwelch


Welcome to Support Forums.



Please Check this Knowledge Base Article :


KB18998  :  How to reset the BlackBerry smartphone to factory defaults.


But first do your device backup using BlackBerry Desktop Software.


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Guru II
Posts: 22,041
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS; PlayBook w/OS
My Carrier: AT&T

Re: How do I reset my phone?

There can be more to this depending on what you're doing with the phone. Are you wanting to give, sell, or transfer the phone to someone else or is this just so you can start over due some specific problem?

If you are just wanting to start over then be sure and make a backup first and then proceed with what Prince posted.

If you are transferring, selling, or giving the phone away you will want to remove all your email accounts first as the device pin may stay registered to you and the new owner won't be able to set up email.

Let us know what your intentions are and we can guide you further.

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