07-17-2013 06:02 AM
I have three accounts configured on my BlackBerry. One is POP3, another is an Exchange account, and the third is IMAP.
My default setting is for "Read" messages to be retained for 90 days but I notice the IMAP messages are disappearing from the BB after I read them on the computer.
How can I get them to stay as well? I sometimes need to refer to a recent message while I'm away from my desk and often find it's no longer available on the BlackBerry.
07-19-2013 07:20 PM
Hi and Welcome to the Community!
With IMAP, there can be issues depending on how your email server handles things. Example -- with GMail, there are technically no "folders"...rather, only "labels", which the BB (via BIS) can present to you using a folder-like hierarchy. So, if perhaps the server is changing the label on read messages, then BIS would no longer "see" it as an Inbox message, and would dutifully remove it from display on the BB. But, I don't know that this is the case for you...this is only my theory of the moment. Nevertheless, there are some things you can try...
With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Delete and Resend Service Books (pre-BB10 devices only)
Hopefully that will get things going again for you! If not, then you should try deleting and re-adding your configurations for the affected email accounts. Otherwise, you should contact your mobile service provider for formal support.