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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎10-04-2012
My Device: BlackBerry Torch 9800
My Carrier: O2

How do I view info after backup & restoring?

I have backed up my Torch using the BlackBerry Protect application, then I restored it at a later date. I can view my contacts but not my SMS, MMS or emails? I just get a little green icon on them with the date but I can not see any information. Please can someone help?
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: How do I view info after backup & restoring?

Hi Prettyuglies,


Welcome to the BlackBerry Support Community.

What is your Keep Messages option set to on your BlackBerry® Torch™ 9800 smartphone? When was the backup file you used to restore taken? If the messages were restored from a backup older than the keep messages setting, then the messages would not fully restore.

Regarding the SMS and MMS messages, this KB article should provide more information. "SMS Threads 30 days and older turn to draft and SMS content is lost" http://bbry.lv/PtMIJs


Hope this helps.



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