10-04-2012 05:05 PM
10-09-2012 12:41 PM
Welcome to the BlackBerry Support Community.
What is your Keep Messages option set to on your BlackBerry® Torch™ 9800 smartphone? When was the backup file you used to restore taken? If the messages were restored from a backup older than the keep messages setting, then the messages would not fully restore.
Regarding the SMS and MMS messages, this KB article should provide more information. "SMS Threads 30 days and older turn to draft and SMS content is lost" http://bbry.lv/PtMIJs
Hope this helps.
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