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New Contributor
Posts: 2
Registered: ‎02-09-2013
My Device: BlackBerry Bold 9700
My Carrier: DiGi

How do I wipe a BlackBerry 9700 Bold to factory settings when I can't get it to turn on properly

Hi is there a way to reset a BlackBerry 9700 Bold to factory settings when I can't get it to turn on properly?  I'm trying to help a friend whose BlackBerry is wiped out and cannot turn on (She sees a software error screen when she does).  She has a backup on PC, but she can't restore the phone till the phone is functional.  Or is there a way to get the contacts/phone numbers out without even restoring the phone?

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: How do I wipe a BlackBerry 9700 Bold to factory settings when I can't get it to turn on properly

Hi friedbeef

 

Welcome to BlackBerry Support Forums

 

 

Can you provide the correct error message see got on her device , Wiping may not solve the issue .Also does PC detects that when you connect it ?

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New Contributor
Posts: 2
Registered: ‎02-09-2013
My Device: BlackBerry Bold 9700
My Carrier: DiGi

Re: How do I wipe a BlackBerry 9700 Bold to factory settings when I can't get it to turn on properly

Thanks for helping.  Really appreciate it.

I have no idea if PC detects.  It goes right into the error screen.  

 

The error message is 

 

App Error 523

 

It's displayed on a white screen... underneath there is a reset button... which resets... and leads me back to the same screen.  

 

Before the white screen hits... 

 

Blackberry

 

veryfying security software

 

Uncaught exception

Index 3>=3

 

THen - white screen App Error 523

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: How do I wipe a BlackBerry 9700 Bold to factory settings when I can't get it to turn on properly

Hi friedbeef

 

 

Thanks for this information, So to recover that device from this error just follow those suggestion , it will recover your device :

 

( Credit JSanders )

 

 ) Make sure you have Blackberry Desktop Manager installed.BlackBerry desktop software

2) On your PC, go to Start > Run and copy and paste the following line exactly (meaning with the quotation marks):

"c:\program files\common files\research in motion\apploader\loader.exe" /nojvm

3) The Application Loader Wizard will appear -- click "Next."


4) In the "Connection:" drop-down menu, you should see "USB-PIN: UNKNOWN". Click the "Next" button.


5) You should then see a list of applications ready to be installed for your Blackberry. Hit Next and Finish and you are well on your way to getting your Blackberry back to life. Congrats! Just don't disconnect anything and let the lengthy process finish completely.

NOTE: If you do not see a list of applications mentioned in step 5 and instead see the message "The Blackberry Desktop Software does not have Blackberry Device Software for the device that you have connected to the computer. Contact your wireless service provider or system administrator," then you must download Blackberry's Operating System for your carrier and device.


http://www.blackberryfaq.com/index.php/BlackBerry_Operating_System_Downloads


Just select the appropriate carrier and network type, select your Blackberry model from the list and download the latest version. Install this download and follow the above steps again and you should be on the right path.


Additional information:

  • KB24395 :  "Error 523", "App Error 523", or "JVM 523" appears on the BlackBerry Smartphone
  • KB10144  : How to force the detection of the BlackBerry smartphone using Application Loader

 

Please try it and let us know of your progress.




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Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.