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New Contributor
Posts: 4
Registered: ‎08-25-2012
My Device: Torch 9800
My Carrier: o2

How do i restore original settings please

Please can someone tell me how i can restore the original factory settings on my blackberry torch 9800?

 

Thanks

Hall of Famer III
Posts: 57,579
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: How do i restore original settings please

Hellol!

 

There are multiple methods...see this:

  • KB16307 Actions performed by the BlackBerry smartphone during the removal of stored user and application data

From what you describe, it sounds like you want the ResetToFactory method:

  • KB31291 How to reset a BlackBerry smartphone to factory settings using BlackBerry Desktop Software

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 4
Registered: ‎08-25-2012
My Device: Torch 9800
My Carrier: o2

Re: How do i restore original settings please

Thank you! That sounds like exactly what i want. The problem is that when i click on the ? and go to support resources, the support tools section is not highlighted and therefore i cannot click on it!
Please help (again)!
Hall of Famer III
Posts: 57,579
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: How do i restore original settings please

Have you installed, to your PC, the exact same BB OS package that is presently running on your BB? Here...here's a process:
1) Uninstall, from your PC, any BB OS packages

2) Make sure you have the BB Desktop Software already installed
3) Download and install, to your PC, the BB OS package that is already running on your BB:
4) If that OS package is from a carrier other than the carrier for which your BB was originally manufactured, then delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
  • C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML
5) Launch the Desktop Software and connect your BB...then try again
Good luck and let us know!

 


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
New Contributor
Posts: 4
Registered: ‎08-25-2012
My Device: Torch 9800
My Carrier: o2

Re: How do i restore original settings please

Amazing thanks! :-)
Hall of Famer III
Posts: 57,579
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: How do i restore original settings please

You are most welcome...please be sure to post back if/when it works!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................