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BlackBerry® OS Smartphones

Posts: 16
Registered: ‎06-12-2012
My Device: 8330
My Carrier: Sprint

How do you use Smartdial for Organization?

Basic premise is "

" If you specify a phone number for an organization, you can call a contact at the organization quickly by dialing the contact's extension only"


I did this part:

"3. Click Smart Dialing.

 4. In the Number field, type the main phone number for an organization.

 5. Set how long the BlackBerry® device waits before dialing an extension.

 6. In the Extension Length field, set the default length for extensions."


So ... now I'm set up.

How do I type the extension?


I tried just typing the 3 digits and hit the green button

I tried alt-x 3digits and hit the green button
In either case, the phone company rejects it as a bad number


What exactly should I type to call?

Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: How do you use Smartdial for Organization?

Hey MollyPolly,

Welcome to the BlackBerry® Support Community Forums.


Do you have the contact saved in your contact list with the organization number and the extension? 





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