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New Contributor
Posts: 2
Registered: ‎06-19-2011
My Device: bold 9780
My Carrier: optus

How to Disable password BB9780

Hi, could someone assist in advising how to Disable Password on my BBBold 9780.

I cant Disable this feature as its locked, it has a small padlock i cant remove.

Any Suggestions Please.....

Posts: 94,543
Likes: 24,408
Solutions: 6,352
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: How to Disable password BB9780

If there is a small padlock adjacent to the space where  you would diable the password, then you have an IT Policy requirement on the device to require a password.

 

So, IT Policies are pushed to the BlackBerry when you are connected to an employer or coporate BES (BlackBerry Enterprise Service) account. Is your device connected to such?

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New Contributor
Posts: 2
Registered: ‎06-19-2011
My Device: bold 9780
My Carrier: optus

Re: How to Disable password BB9780

Hello and thankyou for your response, Yes it is a company phone and conected to our corporate server.

 

Having the password lock is a pain in the Neck, and any assistance you can give to me removing it would be appreciated.

 

Thanks in Advance....

 

Elite II
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: How to Disable password BB9780

Just to shed some light on the comment made by JSanders, if you have a small padlock beside the disabling feature, it means that feature (the ability to disable the password) was disabled by your IT department.  If you're really nice to them and maybe buy them lunch, they can remove it.  Otherwise, you're stuck with the password.

 

I hope that clarifies things for you.  Smiley Happy


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New Member
Posts: 1
Registered: ‎09-20-2012
My Device: bol 9780
My Carrier: tmobile

Re: How to Disable password BB9780

is there any possible way to remove this it lock i just bought 45 blackberry bolds and they are locked,  now these phones can not be unlocked and im not able to sell them can someone help please there have to be a way out of this

Posts: 94,543
Likes: 24,408
Solutions: 6,352
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: How to Disable password BB9780


lomelli1 wrote:

is there any possible way to remove this it lock


You need to reset to factory state to remove the previously installed IT Policy.

 

  • See the RIM Knowledge Base article here for information on how to remove an IT Policy. See the Method Three in the link: KB14202 How to remove an IT policy from a BlackBerry smartphone
  • Read this RIM Knowledge Base article to reset your device to the factory settings. KB18998 How to reset a BlackBerry smartphone to factory defaults
>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
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New Member
Posts: 1
Registered: ‎02-04-2013
My Device: 9780
My Carrier: BIS

Re: How to Disable password BB9780

I set ma password and anytime it gett locked I have to type my password and I'm tired of it
Buh I cnt disable it
Ther is a lock symbol at wher the enable button is how do I disable it
I'm on a BIS