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Contributor
Posts: 22
Registered: ‎08-08-2012
My Device: Bold 9900
My Carrier: TELUS
Accepted Solution

How to change Blackberry ID associated with my phone

[ Edited ]

Hi,

 

How can I change the Blackberry ID associated with my phone?

 

When I try to change it from the options it says Invalid Password although I can login with the new ID from the web broswer.

 

Please advise.

 

Thanks,

Samer

Hall of Famer III
Posts: 57,554
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: How to change Blackberry ID associated with my phone

Hi and Welcome to the Community!

Here is a KB that discusses that situation:

  • KB26694 How to change the BlackBerry ID on a BlackBerry PlayBook tablet or BlackBerry smartphone

The resolution is drastic, I agree...but it is what it is.

 

Good luck and let us know!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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Contributor
Posts: 22
Registered: ‎08-08-2012
My Device: Bold 9900
My Carrier: TELUS

Re: How to change Blackberry ID associated with my phone

Thanks.

 

Well here's the thing though. I was able to login to App World with my new ID and connect it to my phone.

So doesn't seem like the "only one ID" setting is very rigorous.

 

I guess I will have to do a wipe eventually to get this sorted out.

Highlighted
Hall of Famer III
Posts: 57,554
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: How to change Blackberry ID associated with my phone


Samour50 wrote:

Thanks.

 

Well here's the thing though. I was able to login to App World with my new ID and connect it to my phone.

So doesn't seem like the "only one ID" setting is very rigorous.


Via the PC/Browser/USB tether? Strange...but that does not affect the actual association between the BB ID and the BB. If you look in the BB Options, in the BB ID area, you will see that it's still associated with the old BB ID. 
Regardless...


Samour50 wrote:

I guess I will have to do a wipe eventually to get this sorted out.


As the KB instructs, yes.

Good luck!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
Contributor
Posts: 22
Registered: ‎08-08-2012
My Device: Bold 9900
My Carrier: TELUS

Re: How to change Blackberry ID associated with my phone


sdgardne wrote:

Via the PC/Browser/USB tether? Strange...but that does not affect the actual association between the BB ID and the BB. If you look in the BB Options, in the BB ID area, you will see that it's still associated with the old BB ID. 
Regardless...


Yes.

Yeah I know.

Contributor
Posts: 22
Registered: ‎08-08-2012
My Device: Bold 9900
My Carrier: TELUS

Re: How to change Blackberry ID associated with my phone

Painful and a huge waste of time but looks like this will work.

 

Just did the wipe, configured blackberry ID, and restored from backup.

Still have to redownload a lot of the apps but at least I finally have a clean Blackberry ID.

Hall of Famer III
Posts: 57,554
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: How to change Blackberry ID associated with my phone

I'm glad you got it working.


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
New Contributor
Posts: 3
Registered: ‎04-02-2013
My Device: 8520
My Carrier: GiffGaff

Re: How to change Blackberry ID associated with my phone

How did you do the wipe?

Hall of Famer III
Posts: 57,554
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: How to change Blackberry ID associated with my phone


Lynchy75 wrote:

How did you do the wipe?


Hello,

 

Instructions are included within the KB linked in post 2 of this thread.

 

Good luck!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
New Member
Posts: 1
Registered: ‎09-19-2015
My Device: Blackberryz30 & STA100-2
My Carrier: 9293000092

Re: How to change Blackberry ID associated with my phone

How can I change the Blackberry ID associated with my phone?

When I try to change it from the options it says Invalid Password although I can login with the new ID from the web broswer.

Please advise.