Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
New Contributor
Posts: 3
Registered: ‎07-02-2010
My Device: Curve 8320
My Carrier: O2

How to change e-mail address

Hi all, I recently got a blackberry curve 8320 from a friend. I got it unlocked and now need help. The e-mail address on it is still my friend's ex girlfriends and i don't know how to change it. I was told to delete it but it doesn't give me the option. Also It says there's no signal received and there is wee triangle shaped icon at the top right hand side with off wrote beside it. Please help as it would be much appreciated

New Contributor
Posts: 3
Registered: ‎07-02-2010
My Device: Curve 8320
My Carrier: O2

Re: How to change e-mail address

I have got the signal part sorted! Just need to know how to change the e-mail address?? 

Hall of Famer III
Posts: 57,568
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: How to change e-mail address

Hello,

 

See this page:

While it is for configuring an email account, it should work for removing one as well.

 

Unless -- if she did not close out her BIS account, you could have other problems. See this KB for the proper steps one should take:

  • KB05099 Steps to take before selling, or after buying, a previously owned BlackBerry smartphone

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
New Contributor
Posts: 3
Registered: ‎07-02-2010
My Device: Curve 8320
My Carrier: O2

Re: How to change e-mail address

Thanks a million, I probably sound stupid but what is a BIS account?

Hall of Famer III
Posts: 57,568
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: How to change e-mail address

BIS = Blackberry Internet Service. It is the component of your account with your carrier that activates the proprietary Blackberry services that are over-and-above generic data services. Things like the BB Push Email, AppWorld, and other things require an account, from the carrier, that includes BIS...generic data plans typically don't enable BIS.


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................