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New Contributor
Posts: 3
Registered: ‎10-09-2012
My Device: Curve 9380
My Carrier: AIRTEL

How to change .rem format ??

I've blackberry curve 9380 and it's just 5 months old. I enabled the encryption by mistake and after that all the images i received via Whatsapp or downloaded, have turned into .rem format. How can i change that format to .jpg format ?? Please help me out...those are very important pictures

Guru II
Posts: 22,044
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: How to change .rem format ??

You need to disable the encryption on the device. You can't just change the format to .jpg. That's what encryption does. It encrypts data so that it cannot be used on anything but the device that encrypted it.

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New Contributor
Posts: 3
Registered: ‎10-09-2012
My Device: Curve 9380
My Carrier: AIRTEL

Re: How to change .rem format ??

I've updated the OS & then changed the encryption...but now can't see those files on even my device...

Guru II
Posts: 22,044
Registered: ‎04-01-2008
My Device: BlackBerry PRIV; BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2639; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: How to change .rem format ??

Have you tried re-enabling the encryption?

--------------------------------------------------------------------------------
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
New Contributor
Posts: 3
Registered: ‎10-09-2012
My Device: Curve 9380
My Carrier: AIRTEL

Re: How to change .rem format ??

yes...but it still doesn't show those files..