Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Posts: 1
Registered: ‎01-31-2012
My Device: 9360
My Carrier: Vodacom

How to decipher PTTrace.log

I have a problem when synchronising calendars - message "connector specific error".  I have activated the pttrace.log and the tif.log files. Can someone help in deciphering where the problem is?  

Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: How to decipher PTTrace.log

Hi pgov,


Welcome to the BlackBerry Support Community.


You should be able to see the last entry the synchronization stopped on at the bottom of your tif.log.

This will be the entry causing the issue with the synchronization.


You can identify if the issue with the entry is on your BlackBerry® Curve™ 9360 smartphone or in the calendar on your computer by checking the Source and Target fields in the tif.log.


Once you locate this entry in your calendar, try copying down the information in the appointment so it can be re-added later, then delete the appointment as well as the tif.log and PTTrace.log files and try synchronizing again.

You may have to do this more than once if more than one calendar entry is affected.


Hope this helps.



Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!