07-15-2008 08:12 AM
Hi all, first time poster, second time viewer............if that makes sense!
New job and am supporting BlackBerry devices for the first time (mainly because I have one, ergo; I'm an expert!). Not a problem it's always good to learn new stuff..............
Okay, this is my problem - I have a user who can't reply to emails - i've already read a couple of posts that were all on the money as to why and how to resolve them. My problem is I need to perform a back up and security wipe, but don't know how and was hoping that someone could steer my the right way. This being a business user I don't want to screw it up and lose\delete her emails and addresses, etc.
Also does it matter that we are using Notes and Domino (Boo!) instead of Outlook and Exchange? And is this an easy process to perform?
Solved! Go to Solution.
07-15-2008 10:39 AM
Follow the below steps for Backing up BlackBerry device -
1. Connect your device using USB cable
2. Click on Backup and Restore
3. Click on Backup button
4. Select the location where you want to keep the backup data
5. Click Ok to proceed
Note: I've described processes according to desktop manager 4.5. You can download it from here.
For wiping your handheld follow the below steps -
1. Go to Options
2. Security Options
3. General Settings
4. Click Menu button
5. select Wipe Handheld
6. type in blackberry to proceed
If your query is resolved then please click on “Accept as Solution”
Click on the LIKE on the bottom right if the post deserves credit
08-24-2008 12:48 AM
Just found this post....I'm really green...
I don't have my BB backed up so I found this very interesting....so if I want to back up my phone/address book on my blackberry to my computer, I can use this backup procedure?
08-24-2008 01:21 AM
This is not the backup procedure for you.
This is for a device that has a problem.
Please open a new thread and we'll go over it ok?
10-09-2010 12:43 PM
Wow. Thank you so much.
I'm not sure what happened, but all of a sudden I was unable to delete emails off my phone. After fiddling around with backup and restore I somehow managed to quadruple (600!) my emails and was paniced. I followed your instructions and everything worked exactly as discribed and I'm up and running again with the ability to delete emails!
Thanks so much
09-02-2012 10:08 AM
02-26-2014 07:03 AM - edited 02-26-2014 07:26 AM
My Device BlackBerry Bold 9700 is encrypted.
I Have a data in my phone, But I need Pictures only and for that I transferred all images from my Mobile to PC ( All Saved but with the extension of .jpg.rem)
I couldnt open my Images, Please help me to resolve this issue.