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New Member
Posts: 1
Registered: ‎09-11-2012
My Device: Bold 9700 Onyx
My Carrier: AXIS Indonesia

How to freeze stolen BB PIN

[ Edited ]

My Bold 9700 was stolen recently, unfortunately in my country, Indonesia, not all BB device sold with bundling carrier.

There also distributor like PT. Teletama Artha Mandiri (TAM) where i bought my BB from and Comtech.

I've contact my carrier whose suggest me to contact TAM, which refuses to help because they only sold and service device.

So how do i contact RIM? there's no direct  email i found on their website.

 

Edited content to comply withCommunity GuidelinesandTerms and Conditions of Use.

 

PRD-26208-152

MODEL RCM71UW

230712

Made in MEXICO 4

 

i really appreciate any helps. thx

Removed personal information to comply withCommunity GuidelinesandTerms and Conditions of Use.

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: How to freeze stolen BB PIN

Hi opik199

 

Welcome to the Community

 

 

Sorry for your lose ! If you want to Contact RIM then the most easiest way  is via your Carrier,You have to force them to Escalate it to RIM and I am sure they have that ability .There are some supports like Incident support but those services are not free http://us.blackberry.com/support/programs/technical/incident.html .

 

So I prefer you again contact your Carrier to resolve this issue,In addition have a look at this helpful thread :Lost or Stolen BlackBerry -- What to do? .

 

Prince

 

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