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Contributor
Posts: 13
Registered: ‎10-14-2011
My Device: Bold 9930
My Carrier: Sprint

How to get BIS services on Bold 9930 Orange-Switzerland

Hey guys, 

Please help! I been w/o a blackberry for 6 wks now! I finally got my Berry here and guess what the 4 day outage happened!

Anyways, I just recently got a plan with Orange, BIS plan. I popped in my SIM and went to host routing services clicked "register" option

Nothing, is there something I need to do? The orange customer service is pathetic as they have NO idea what theyre doing, Ive called countless of times and they keep telling me to pull the battery and it should work and nothing yet. Do they need to do something with service books? or what do I need to do?
The people at orange keep telling me to do a battery pull(which Ive done SO many times I'm afraid its gonna damage the phone) and I keep registering the host routing service but nothing. I still havent received anything.


I have 3G, full bars and a little symbol that loos like a (+)))) but better of course.

The "experts" at Orange keep blaming it on the bb outage and thats why it aint working(the outage was fixed, correct!)
Sighs. ANY, ANY advice at all!?
Bold 9930, from sprint in the us. Its unlocked, I can make calls and text people perfectly. But no BIS whatsoever... 

 

THANK you for any responses!

Posts: 94,457
Likes: 24,381
Solutions: 6,347
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: How to get BIS services on Bold 9930 Orange-Switzerland

  • You need to specifically ask them if they have put your device PIN and IMEI on your BIS account, and you can ask them to please push the service book to your BlackBerry for you.
  • Ask them (politely demand) that they escalate this issue to RIM level tech support
  • A battery pull reboot will never hurt the BlackBerry

 

Good luck, hope they will help you.

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Contributor
Posts: 13
Registered: ‎10-14-2011
My Device: Bold 9930
My Carrier: Sprint

Re: How to get BIS services on Bold 9930 Orange-Switzerland

grrr! they keep telling me the system has not been fixed in the UK. keep using that as an excuse. its making me so mad. They dont know what host routing table is, or service books.

when I ask them to speak to a blackberry specialist, they just shrug me off and tell me they'll call me back.
Posts: 94,457
Likes: 24,381
Solutions: 6,347
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: How to get BIS services on Bold 9930 Orange-Switzerland

Well, they're wrong. Can you ask for a manager, or supervisor?

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Highlighted
Contributor
Posts: 13
Registered: ‎10-14-2011
My Device: Bold 9930
My Carrier: Sprint

Re: How to get BIS services on Bold 9930 Orange-Switzerland

so the thing is, I try to go to their website

"http://www.blackberry.orange.ch/"

 

And register my phone there. but it tells this blackberry is not registered with your wireless provider, go to HRT and send the message blah blah blah.

 

Why isnt the message going through?