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New Contributor
Posts: 6
Registered: ‎04-02-2009
My Device: Not Specified
Accepted Solution

How to get a refund on unwanted applications?

Hey all-

 

I purchases a few applications but after playing around with them, they just aren't what i'm looking for (they were personal finance apps).. I would like to get a refund on the app (its already deleted from the handheld) but when I email the vendor they say since I bought it from App World that I need to go through RIM.. Can anyone help lead me in the right direction on where to go? Thanks!

 

 

Elite I
Posts: 6,657
Registered: ‎01-14-2009
My Device: BlackBerry Z10
My Carrier: Telus

Re: How to get a refund on unwanted applications?

Please read the FAQs for the App World (located here: http://na.blackberry.com/eng/developers/appworld/faq.jsp).

 

From the Support section in the FAQs (section 9), you can get refunds only in very specific situations:

 

Can customers request a refund after they purchase an application?
BlackBerry App World generally does not offer refunds to consumers. However, for those jurisdictions where the RIM merchant of record is obliged to provide a refund, the refund may be processed by RIM.


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New Member
Posts: 1
Registered: ‎03-02-2012
My Device: Bold
My Carrier: Verizon

Re: How to get a refund on unwanted applications?

This is just ONE MORE reason I cannot wait for my contract to be up so I can DUMP this stupid blackberry and it's software!   You have no idea how an app will work on your phone until it's downloaded - then you are STUCK.  

Ispeech and drivesafely are rip-offs!

Eir
Contributor
Posts: 38
Registered: ‎11-28-2011
My Device: Z10
My Carrier: asdf

Re: How to get a refund on unwanted applications?

Absolutely correct! Android has a policy of "purchase cancellation" 15 after the purchase, that would be fair enough in the AppWorld too.
http://eir3.com
knd
New Member
Posts: 1
Registered: ‎01-22-2013
My Device: Bold 9900
My Carrier: AT&T

Re: How to get a refund on unwanted applications?

Hi.  Ignoring the official AppWorld policy, I contacted Blackberry Technical Support directly on two occasions - after purchasing bad apps and no replies from vendor support.  In both cases they issued a prompt refund in full.  

 

Here's the contact form: https://www.blackberry.com/technicalsupport/index.do?ft=generic