03-15-2014 02:07 PM
Hi I have two blackberry phones and have had no problems receiving emails on both phones until today. I also have two email 1 for work and 1 for home, both of these are set up on 1 phone and are working but the other phone which I use only for home and personal emails will no longer send or receive emails. Not had a problem until today.
Today only 1 phone will accept emails and the other won't and I have tried everything to set this up.
I need this for my business and it is very frustrating when I can't access my emails.
Would it be better to set up a new blackberry id for an existing phone.
Any advice would be most welcome.
I will say thanks now for any help.
03-18-2014 11:45 PM
It is not really recommended to share one BBID between multiple devices...it can work, but you have to be careful...refer:
Otherwise, with a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Delete and Resend Service Books
Hopefully that will get things going again for you! If not, then you should try deleting and re-adding your configurations for the affected email accounts. Otherwise, you should contact your mobile service provider for formal support.