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Contributor
Posts: 11
Registered: ‎01-04-2013
My Device: Blackberry Torch 9800
My Carrier: Globe Telecom

How to get rid of the lock icon at the firewall menu?

how can i remove the lock icon which is located at options/security/firewall/enable then at the right side a lock icon then a box which is checked

Forums Veteran I
Posts: 2,077
Registered: ‎10-10-2010
My Device: Priv
My Carrier: Three UK

Re: How to get rid of the lock icon at the firewall menu?

A padlock next to a setting normally indicates that an IT policy is in effect. Is your phone connected to a corporate BES server or a personal phone with just your personal email on it? 

Guru III
Posts: 32,249
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry DTEK60, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: How to get rid of the lock icon at the firewall menu?

If on BES only your BESAdmin can assist you.

 

if you bought your phone online you can remove the policy

 

NOTE: This will erase all data on your device so back it up!


KB18998 How to reset the BlackBerry smartphone to factory defaults

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


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