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New Member
Posts: 1
Registered: ‎07-18-2012
My Device: blackberry bold 9700
My Carrier: tmobile

Re: How to hard reset the BB bold 9700

you want to go to google and search for "backup blackberry" it will send you to a site to download blackberry backup assisstant for your pc, mac etc. you will have to use either internet explorer or mozilla firefox to download it, google chrome has too many firewalls. after you download it and run it, need to connect your phone, and sync anything and everything. once you do that, disconnect your phone from your computer, press your menu button, go into your settings, select options (the wrench), go down to security options, select security wipe, i would remove just your memory card if you have one, not your sim, just your sd card, it will have you type in blackberry and then select "wipe" takes about 10-15 min for it to complete, then it will have you go through the set up wizard again, i would sync to the blackberry asst again to make sure all of your media gets restored to your phone. hope this helps if you havnt been able to reset it already...

New Contributor
Posts: 2
Registered: ‎11-27-2012
My Device: blackberry bold 5, 9900
My Carrier: roger

Re: How to hard reset the BB bold 9700

hi , i just downloaded an app on my bold 5 and after restarting the phone i get a white screen which says app error. the phone then restarts and i get the same feedback. pls help me out cus i cant use my phone.

Hall of Famer III
Posts: 57,198
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: How to hard reset the BB bold 9700


beetoo wrote:

hi , i just downloaded an app on my bold 5 and after restarting the phone i get a white screen which says app error. the phone then restarts and i get the same feedback. pls help me out cus i cant use my phone.


Hello,

 

Please provide the complete and exact error message...typically, "App Error" is followed by a code number, and that number will indicate the resolution path for your situation.

 

Good luck and let us konw!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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