Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
Highlighted
Contributor
Posts: 11
Registered: ‎04-20-2012
My Device: Bold 9650
My Carrier: Verizon
Accepted Solution

How to install an uninstalled app??

[ Edited ]

I have a Bold 9650.  I tried to buy an app that stopped downloading. I can see it listed as uninstalled in MY APP World.

But, when I click on it, I do not have the option to install it or re-install it.  It does not show me any buttons to click.  When I hit the BB button, it does not give me an option to install it.

 

can anyone give me advice on how to access it to install it?

Posts: 94,667
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: How to install an uninstalled app

Go to the Uninstalled list.

Click on the application.

Towards the top center of the screen you might see a small upwards pointing arrow, click our touch that to open the top of the screen and the 'reinstall' button.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Contributor
Posts: 11
Registered: ‎04-20-2012
My Device: Bold 9650
My Carrier: Verizon

Re: How to install an uninstalled app

When I click on the APP, I get a screen that shows the APP at the top, then a tool bar that lets me choose Summary, screenshots, or reviews.  I do not see an arrow and nothing happens when I try to push the touch button upward.

Posts: 94,667
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: How to install an uninstalled app

Above that line which says "Summary", "Screenshots" etc., what is there?

You should see the name of the app, and a button to reinstall.

What do you see in that area?

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Contributor
Posts: 11
Registered: ‎04-20-2012
My Device: Bold 9650
My Carrier: Verizon

Re: How to install an uninstalled app

Just an icon of the APP and the App name with uninstalled under the App's name.   No button.

Posts: 94,667
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: How to install an uninstalled app

Try this,

 

1. Open App World
2. Go to My World
3. For keyboard-based BB's -- Hold down the ALT key and press "RST"

Or press the Menu key > Refresh list.
4. If your BB locks after issuing the cache clear, perform a battery pull reboot

 

Afterward check the app again in MyWorld and see if you can download.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Contributor
Posts: 11
Registered: ‎04-20-2012
My Device: Bold 9650
My Carrier: Verizon

Re: How to install an uninstalled app

That did the trick!!!

 

Thanks!!!

Posts: 94,667
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: How to install an uninstalled app

Good deal, you're welcome!

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Member
Posts: 2
Registered: ‎09-23-2012
My Device: Bold 9930
My Carrier: Sprint

Re: How to install an uninstalled app??

I have the same issue on my Bold 9930... But the refresh/'cache clear' did not fix the issue. I still can't download the app I just paid for! Someone please help.
New Member
Posts: 2
Registered: ‎09-23-2012
My Device: Bold 9930
My Carrier: Sprint

Re: How to install an uninstalled app??

Nevermind, I got it to work by uninstalling/reinstalling Blackberry App World.