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New Contributor
Posts: 3
Registered: ‎11-09-2012
My Device: Bold 9900
My Carrier: Vodacom
Accepted Solution

How to log in

I keep getting notifications to say that I need to update my apps on my BB Bold 9900.  When I try and update these apps, I get a message to say that there is an error # 30702 and that I should login to rectify this.  I do not know how to proceed.  Can someone help me please?

Elite II
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: How to log in

Start with a battery pull.  Remove your battery while your phone is powered on then replace it.  Once you've done that, try the procedure you described again.

 

 

Let us know if that helps you.  Smiley Happy


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New Contributor
Posts: 3
Registered: ‎11-09-2012
My Device: Bold 9900
My Carrier: Vodacom

Re: How to log in

Thanks for your response.  I did try that, numerous times, but no, it hasn't helped.  Is there anyone else out there who can help please?

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: How to log in

 

Hello  IngridPearce  welcome to Forums

 

 

If you are getting error # 30702 ,then please go through this Knowledge Base Article and see if that helps :


KB28212 "Unable to login to your BlackBerry ID account" or "Unable to update your BlackBerry ID account information" error occurs on a BlackBerry smartphone running BlackBerry 7.

 

Try it and see if that helps.

 

 

Prince

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