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New Member
Posts: 5
Registered: ‎11-07-2008
My Device: Not Specified
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How to long into BIS - I need to change Email signature

I have no idea how to do this.  I entered all the information for a new account, but I get a message saying I already have an account.  AT&T says they know nothing about BIS, and that the email signature is not changeable.

 

Can someone help me?  How do i log into the Blackberry Internet Service?

Developer
Posts: 428
Registered: ‎09-26-2008
My Device: 9000

Re: How to long into BIS - I need to change Email signature

Hi and welcome to the forums...

 

Here is the At&t BIS site. Link here...

It sounds like you already have an account.

If you purchased the phone used, contact the seller and see if there was an account created. If this account exists, you should see an ibox icon specific to the At&t account on your Blackberry Handheld desktop.

The other options you can try is to use the "Forgot Password" feature on the above website and the "Require Assistance" link also.

 

Let us know how your doing...

 

H.


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hmeister
Contributor
Posts: 49
Registered: ‎11-08-2008
My Device: Bold

Re: How to long into BIS - I need to change Email signature

FYI I have the same problem.  I want to get rid of the "Sent Via Blackberry - AT&T" default signature and I run into the same problem at BIS - it tells me I already have an account blah blah blah. 
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Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: How to long into BIS - I need to change Email signature

Hi,

When you setup your email on the BB it asked for a username and password, that is what the BIS site is looking for.

Do you remember it?

Thanks

Click Accept as Solution for posts that have solved your issue(s)!
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Contributor
Posts: 49
Registered: ‎11-08-2008
My Device: Bold

Re: How to long into BIS - I need to change Email signature

I never set up a username/password.
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Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: How to long into BIS - I need to change Email signature

did you setup email?
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

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Contributor
Posts: 49
Registered: ‎11-08-2008
My Device: Bold

Re: How to long into BIS - I need to change Email signature

I set up my gmail account that's it.
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Guru I
Posts: 16,194
Registered: ‎07-23-2008
My Device: Torch 9850/ Playbook
My Carrier: VerizonWireless

Re: How to long into BIS - I need to change Email signature

The email setup wizard will ask for a username and password to setup any email account. You had to have had one.

If you don't remember you will have to call AT&T with your PIN and work it out.

Thanks,

 

Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.

Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Follow Bifocals on Twitter

Contributor
Posts: 49
Registered: ‎11-08-2008
My Device: Bold

Re: How to long into BIS - I need to change Email signature

Yeah this is quite odd.  When I click the 'forgot password' link and enter my PIN, a message pops up saying my password was sent to my blackberry.  I did indeed get a message, but it stated that a username and password don't exist for my pin.  So basically they tell me I already have an account for this PIN, then they tell me no username or password exist for this PIN.  Pretty ridiculous.
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Contributor
Posts: 49
Registered: ‎11-08-2008
My Device: Bold

Re: How to long into BIS - I need to change Email signature

I think I figured it out.  Thanks.
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