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01-29-2013 08:43 AM - edited 01-29-2013 01:19 PM
I have a BB Bold 9900 and need to open my back up files in BBM urgently!
I can easily open the history file through Excel on my Laptop, but I cannot open the back up files, and it is these chats I need.
The files appear like this for example...
I also need to open history files saved in Whatsapp, again I cannot open these files.
Any suggestions would be appreciated...!! THANK YOU!
Solved! Go to Solution.
02-04-2013 08:43 AM
Hi pellosmith and welcome to the BlackBerry Support Community Forums!
BBM and BlackBerry smartphone backup cannot be opened and viewed on your computer. These files are only intended to be restored back to the application or the BlackBerry smartphone itself.
02-04-2013 08:58 AM
02-04-2013 02:49 PM
Only one backup at a time can be restored to BBM on your BlackBerry smartphone. As well to note, these backup files do not contain chats, they only contain contacts and they can only be restored to older versions of BBM. BBM 7 no longer supports backup and restore.
BBM saved chats will appear as a .con file on your media card.