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New Contributor
Posts: 3
Registered: ‎01-29-2013
My Device: Blackberry Bold 9900
My Carrier: o2
Accepted Solution

How to open BBM bak. file PLEASE HELP!!

[ Edited ]

PLEASE HELP!

 

I have a BB Bold 9900 and need to open my back up files in BBM urgently!

 

I can easily open the history file through Excel on my Laptop, but I cannot open the back up files, and it is these chats I need.

 

The files appear like this for example...

 

eg. BBM-(12-08-31-10-53).bak

 

I also need to open history files saved in Whatsapp, again I cannot open these files.

 

Any suggestions would be appreciated...!!  THANK YOU!

Retired
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: How to open BBM bak. file PLEASE HELP!!

Hi pellosmith and welcome to the BlackBerry Support Community Forums!

 

BBM and BlackBerry smartphone backup cannot be opened and viewed on your computer. These files are only intended to be restored back to the application or the BlackBerry smartphone itself.

 

Thanks.

 

-CptS

 

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New Contributor
Posts: 3
Registered: ‎01-29-2013
My Device: Blackberry Bold 9900
My Carrier: o2

Re: How to open BBM bak. file PLEASE HELP!!

Is there anyway I can open them at all on any device..? I can open the history files via excell, but not the bak. Files. I need to retrieve some chats desperately.. Thank you so much for getting back to me..
New Contributor
Posts: 3
Registered: ‎01-29-2013
My Device: Blackberry Bold 9900
My Carrier: o2

Re: How to open BBM bak. file PLEASE HELP!!

Ie how can I restore these files back on to my BB etc..
Highlighted
Retired
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: How to open BBM bak. file PLEASE HELP!!

Only one backup at a time can be restored to BBM on your BlackBerry smartphone. As well to note, these backup files do not contain chats, they only contain contacts and they can only be restored to older versions of BBM.  BBM 7 no longer supports backup and restore.

 

BBM saved chats will appear as a .con file on your media card.

 

Thanks.

 

-CptS

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!