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New Contributor
Posts: 3
Registered: ‎02-15-2013
My Device: Curve 9320
My Carrier: Telus

How to "turn on USB mass storage mode"?

Hello all, 

 

I've got a Curve 9320 and my computer is not recognizing the device when plugged in via USB. I've tried using different ports, and the cable doesn't appear to be damaged. When I connect my phone, the clock face appears; however, it does not charge, and does not show up as a drive in My Computer.

 

According to the help on Blackberry.com and on my phone itself, I should "enable USB mass storage mode". However, after following the instructions, this does not appear as an option. 

The following are the instructions I found:

 

  1. On the home screen or in a folder, click the Options icon. 
  2. Click Device > Storage.
  3. Press the Menu key > Enable USB Mass Storage.
  4. If necessary, type your smartphone password.
Your smartphone appears as a drive on your computer.

To turn off USB mass storage mode, press the Menu key > Disconnect.

 


When I get to step 3, I press the BB key and the options I see are: "Safely remove media card", "Format", "Repair", "Save", "Help" and "Close". 

 

What should I do? I don't mind so much that my phone isn't charging via USB; I normally use a wall adapter. However, I would like to be able to easily transfer files from my computer to my Curve and vice-versa.

 

Any help would be greatly appreciated. Thanks!

Hall of Famer III
Posts: 57,542
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: How to "turn on USB mass storage mode"?

Hi and Welcome to the Community!

 

Unless I'm missing it in your post, I do not see that you have also installed, to the PC, the required software?

You must do so in order for the necessary drivers to be installed to the PC, so that it can communicate with the BB via USB. This also should enable USB charging from the PC.

 

Also, this KB has more complete instructions (which vary by BB OS) as to enabling/disabling Mass Storage Mode on the BB:

  • KB13564 How to enable or disable mass storage mode on the BlackBerry smartphone.

 

Good luck and let us know!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
New Contributor
Posts: 3
Registered: ‎02-15-2013
My Device: Curve 9320
My Carrier: Telus

Re: How to "turn on USB mass storage mode"?

My apologies; I have indeed installed Blackberry Desktop Software.

I followed the instructions in the document posted above, and am still unable to connect my BB to my computer. Still not charging, still not appearing as a device.

I suppose it's possible that the USB cable isn't working properly; I'll have to try using a different one before panicking too much. Smiley Happy

Thanks so much for your quick reply, sdgardne. Very much appreciated!
Hall of Famer III
Posts: 57,542
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: How to "turn on USB mass storage mode"?

You are most welcome...given your added information, there now is this list of troubleshooting articles...hopefully something will be useful:

  • http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Tips-for-getting-BlackBerry-Deskt...
  • KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
  • KB28457 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone due to administrative permissions
  • KB28458 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when user account control is enabled
  • KB28459 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when a full version of Roxio® Media Manager is installed 
  • KB28456 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone when USB selective suspend setting is enabled
  • KB28444 The BlackBerry smartphone is not detected by BlackBerry Desktop Software when connected by USB to a USB hub or a docking station
  • KB28443 BlackBerry Desktop Software cannot detect the BlackBerry smartphone when it is connected via USB
  • KB02640 Troubleshooting USB connections
  • KB15486 Top 10 BlackBerry smartphone and BlackBerry Desktop Manager troubleshooting tips
  • KB00125BlackBerry Desktop Software cannot detect the BlackBerry smartphone
  • KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
  • KB00019 No PIN displayed in BlackBerry Desktop Redirector
  • KB10938 "USB charging current is insufficient" appears on the BlackBerry smartphone
  • KB01451 How to turn on advanced synchronization logging if a wired synchronization fails
  • KB19717 The BlackBerry smartphone is not detected as a USB Mass Storage Device when connected to a computer
  • KB16310 Media Transfer Protocol and the BlackBerry Storm smartphone
  • http://supportforums.blackberry.com/t5/BlackBerry-Desktop-Software/Desktop-Manager-quot-disconnected...

Also, check that you are using only root USB ports...no hubs (sometimes the front-side ports are hubs...use a rear USB port). And make sure to try disabling USB power management in your system configuration (Device Manager).

Also check on conflicting software...it has been reported that the software package NTI Shadow&Ninja can cause a conflict; removing them and reinstalling the BB desktop software allows it to install correctly.

Apologies in advance if this is redundant -- there's no way to be sure if you've already seen and tried these. Also apologies if any are not presently available...RIM takes them up and down at will as they revise things.

Hopefully something there is helpful!

Cheers!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
New Contributor
Posts: 3
Registered: ‎02-15-2013
My Device: Curve 9320
My Carrier: Telus

Re: How to "turn on USB mass storage mode"?

Goodness. I will definitely take a stroll through all of those options, and hopefully will find something that fixes the problem.

Again, very much appreciated!
New Contributor
Posts: 7
Registered: ‎11-18-2013
My Device: BlackBerry Curve 9320
My Carrier: unknown

Re: How to "turn on USB mass storage mode"?

I have the same problem i.e. the computer fails to show the BlackBerry Curve 9320's internal storage volume as a drive. The fact that it does show the Curve's media card suggests the UDB cable is not to blame. The "Enable USB Mass Storage"  menu command is not offered.

 

Has anyone anctually seen this "Enable USB Mass Storage"  menu command? I am beginning to wonder if in fact it is just a figment of the documentation's imagination.