02-15-2013 12:46 PM
I've got a Curve 9320 and my computer is not recognizing the device when plugged in via USB. I've tried using different ports, and the cable doesn't appear to be damaged. When I connect my phone, the clock face appears; however, it does not charge, and does not show up as a drive in My Computer.
According to the help on Blackberry.com and on my phone itself, I should "enable USB mass storage mode". However, after following the instructions, this does not appear as an option.
The following are the instructions I found:
To turn off USB mass storage mode, press the key > Disconnect.
When I get to step 3, I press the BB key and the options I see are: "Safely remove media card", "Format", "Repair", "Save", "Help" and "Close".
What should I do? I don't mind so much that my phone isn't charging via USB; I normally use a wall adapter. However, I would like to be able to easily transfer files from my computer to my Curve and vice-versa.
Any help would be greatly appreciated. Thanks!
02-15-2013 01:01 PM
Hi and Welcome to the Community!
Unless I'm missing it in your post, I do not see that you have also installed, to the PC, the required software?
You must do so in order for the necessary drivers to be installed to the PC, so that it can communicate with the BB via USB. This also should enable USB charging from the PC.
Also, this KB has more complete instructions (which vary by BB OS) as to enabling/disabling Mass Storage Mode on the BB:
Good luck and let us know!
02-15-2013 01:08 PM
02-15-2013 01:12 PM
You are most welcome...given your added information, there now is this list of troubleshooting articles...hopefully something will be useful:
Also, check that you are using only root USB ports...no hubs (sometimes the front-side ports are hubs...use a rear USB port). And make sure to try disabling USB power management in your system configuration (Device Manager).
Also check on conflicting software...it has been reported that the software package NTI Shadow&Ninja can cause a conflict; removing them and reinstalling the BB desktop software allows it to install correctly.
Apologies in advance if this is redundant -- there's no way to be sure if you've already seen and tried these. Also apologies if any are not presently available...RIM takes them up and down at will as they revise things.
Hopefully something there is helpful!
01-01-2014 02:47 PM
I have the same problem i.e. the computer fails to show the BlackBerry Curve 9320's internal storage volume as a drive. The fact that it does show the Curve's media card suggests the UDB cable is not to blame. The "Enable USB Mass Storage" menu command is not offered.
Has anyone anctually seen this "Enable USB Mass Storage" menu command? I am beginning to wonder if in fact it is just a figment of the documentation's imagination.