Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
New Member
Posts: 1
Registered: ‎08-17-2011
My Device: Blackberry 9500, Model:RCC51UW
My Carrier: Vodafone UK

How to recover forgotten secret pattern to unlock the phone screen

Hi,

I had BB storm 9500 and i was not using it for sometime as I switched to another model.Now again I want to use my old storm where i use a secret pattern to lock the screen but unfortunately i forgot the pattern. 

How can i recover the secret pattern or reset the phone setting so that i can start using my BB storm.

Hall of Famer III
Posts: 58,191
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: How to recover forgotten secret pattern to unlock the phone screen

Hi and Welcome to the Community!

"Secret Pattern"? Is that some add-on security app? If so, then you need to contact the vendor of the app for assistance.

But, if you rather meant the device lock password, then the answer is that there is no way. Only the password you created will unlock the BB. There is no back door password. There is no master password. There is no way to find the password. BBs are very secure devices...if any of that were possible, they would be less secure. Your only option may be to fail entering the password 10 times and allow it to wipe clean of all data, along with the password, returning to pretty much factory state.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................