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06-08-2013 06:35 AM
06-08-2013 06:39 AM
i beleive your carrier could help, as you can identify your self to them then they will give you the password.
this is how it goes here in UAE
06-08-2013 07:59 AM
Welcome to BlackBerry Support Forums
I'm not sure why the person at original point of sale told you to use a fake or invalid BlackBerry ID ! BlackBerry ID is indeed a master key to most BlackBerry application on a BlackBerry 7 devices .
I believe our Carrier can help with BlackBerry ID password reset but not with the username , but you should give a call to your Carrier XL to know if they can help you in this regard.
Or if you wish you can resolve it , for that first do a backup of your device using Desktop Software or refer to this Article : How To Backup Your BlackBerry . Once you have your backup follow this Knowledge Base to create a new BlackBerry ID of your own using a valid email account.
But please note , while doing so you will loose access to any paid apps that you bought from BlackBerry app world.So, try it and let us know of your progress.