08-19-2013 07:19 PM
Hi and Welcome to the Community!
Start first with these please:
If you have forgotten your BB ID credentials AND have non-BB access (e.g., Outlook, webmail, etc.) to the email account that is currently configured to your BB ID account, then those instructions should allow you to recover access to your BB ID account, even without the password or recovery question (please read them all carefully to find the section that applies to you).
As a last automated resort, and only if you have the original email you received when you originally created your BBID (it cannot be regenerated), then it should contain a link to actually now destroy your BBID. Then, you create a new BBID, but using the exact same credentials (username, email address), and it is supposed to relink all of your prior BBWorld records (purchases, downloads) and allow you to continue on.
However, if you do not have access to that email account, or if you never properly validated your BBID account, then your challenge is much greater, and you have a choice to make depending on your circumstances:
06-03-2015 06:33 AM
this is what happened to me:
I created a BBID for my passport a while ago. I went to purchase an app recently and since it had been so long since I had to remember my password, I forgot it. I went to the settings page to reset it. The popup said I had to answer a security answer to be able to reset my password. I didn't know the answer to the question so I saw the option to reset the account. I clicked on that and proceeded to do so. I deactivated the original BBID and created a new one using the same email address but different screen name.
This is where I am having a problem. My phone is still asking me for the original password for the original account. I try to put in the new password I created for the new account (same email address as the original account) and the device doesn't accept it and also doesn't count it against the 10 count for retries. Everyone on forums has said to try to do a Secuirty Wipe but when I try to, the device is still asking for the original password.
So I cannot perform a security wipe on my phone because it still requests the original password, I cannot go into BBID and change any account info because it asks for the original password, i cant even open the App World because it asks for the original password.
I dont know why this is happening. Please help me solve this. Thank you.
06-03-2015 06:38 AM
I found the solution!!
I connected my Passport to Blackberry Link and clicked on "Back Up & Restore" on the left navigation tab. Then I clicked on Factory Reset. It asked me to disconnect the device and when I did the security wipe started to occur.
02-22-2016 09:55 AM