12-09-2013 09:25 AM
12-09-2013 11:19 AM
If I find that email, and I delete In mean time what is going to happen to my account??
If, when you re-create the BBID account, you use the exact same credentials, then all prior information (e.g., purchase records, BBM Contacts, etc.) are supposed to re-link back to the BBID account. With this process (destroy via the original email, recreate with same credentials) you are not supposed to lose anything.
I don't think this is normal,,, how I can contact anyone in blackberry ID I need to talk to them
Please again re-read post 1 of this thread...that question also is already answered.
12-23-2013 11:22 AM
12-23-2013 11:29 AM
In the first post of this thread, there is a link to KB26361. About halfway down inside of that KB is a section that begins with:
However, pay careful heed to the "Note" section that follows those words...if you never originally and properly confirmed your BBID, then this recovery process will not work, and your only hope is human intervention (which is also covered in that first post).
But, given all else you describe, you may have additional problems...but you also say you are on MAC rather than PC. The bulk of the expertise available here is for Windows-based PCs, not for MAC...there are many tricks that can be conducted via PC, substantially less so via MAC. However, there is an entire section of this site dedicated to MAC users:
Perhaps someone who participates in that board can give you the MAC-related guidance you need.
Good luck and let us know!
12-23-2013 11:51 AM
01-01-2014 10:30 PM
How do I reset my password without answerin the recovery question because I no longer remember this
Please carefully read this entire thread...your question is already completely covered above.
05-30-2014 11:05 PM
, even without the password or recovery question (please read them all carefully to find the section that applies to you)
I have been unable to figure our how to reset without the recovery question...
I have BBM on my Galaxy S4. I bought an S5. I'm trying to log in there, with no luck.
And same with password recovery. No luck.
What can I do, as I'm not creating an account when they can mail me still, and I can say yeah, please reset password.
Or I can send BBMs on my S4...
05-30-2014 11:25 PM
Hi and Welcome to the Community!
About mid-way down that KB is a section that starts with:
This discusses the method to bypass the security question...but can only be used if you meet the specific criteria documented. If you do not meet that, then you fall further through my original post, to the section where you attempt to seek human formal support.