08-19-2013 03:58 PM
Hi and Welcome to the Community!
Start first with these please:
If you have forgotten your BB ID credentials AND have non-BB access (e.g., Outlook, webmail, etc.) to the email account that is currently configured to your BB ID account, then those instructions should allow you to recover access to your BB ID account, even without the password or recovery question (please read them all carefully to find the section that applies to you).
As a last automated resort, and only if you have the original email you received when you originally created your BBID (it cannot be regenerated), then it should contain a link to actually now destroy your BBID. Then, you create a new BBID, but using the exact same credentials (username, email address), and it is supposed to relink all of your prior BBWorld records (purchases, downloads) and allow you to continue on.
However, if you do not have access to that email account, or if you never properly validated your BBID account, then your challenge is much greater, and you have a choice to make depending on your circumstances:
08-19-2013 04:49 PM - edited 08-19-2013 04:50 PM
Thank you, now I can direct users to read all the info on here
08-19-2013 04:52 PM
09-02-2013 03:18 PM
This still doesnt help me
Based merely on those words (which is all we can see), then there are no more guesses to make...that first post contains a wealth of information by which to recover access to a BBID from a variety of situations. So, if you can provide details, we might be able to help you figure out what is going on and hopefully find a solution. But, from merely those words, there is nothing further to guess.
Thanks and let us know!
09-02-2013 03:40 PM
09-02-2013 04:06 PM
So as i told you in my first post
I'm sorry...I can only go by what is in this thread...I make too many posts per day to be able to recall if we were chatting in a different thread...sorry...
i can go on my fone only if soneone calls me
Can you describe that more fully? I don't quite understand the issue there.
what does out of the box experience
Brand new, as if it were never used by anyone before. Such is attained by various WIPE methods available.
how can i delete my bbid and make a new one
Well, that is fully documented within the first post above in this thread...
09-02-2013 04:59 PM
09-02-2013 05:05 PM
i have to type in the bbid but it keeps on saying enter the username associated with this smartphone
That message is the key bit of important information to understanding your situation.
Your BB is presently associated with a BBID. If that BBID is not yours (e.g., you don't know the id/password credentials), then you need to WIPE your device in order to create a new BBID and associate your BB to it (as discussed above in post 1 of this thread). The WIPE will be totally destructive...so if your BB contains anything you wish to retain, you should first conduct a proper backup (for which you can find instructions via the link in my auto-sig on this post) so that you can restore afterwards...you may want to do only a selective restore rather than a full one, so as to not re-introduce anything that might be causal to your issues.
The reason you can make calls and do SMS is that those are not BB-proprietary services and do not require access to any of the BB infrastructure...but, to do other things, you do need access to that infrastructure, which is provide via your BBID as well as your BIS account from your mobile service provider.