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New Member
Posts: 1
Registered: ‎11-22-2013
My Device: BB Curve
My Carrier: EE

Re: How to regain access to your BBID

Could you please post that link, My daughters Phone had to be reset and she cant remember the password or answer to the reset question.   As a tween she is devestated, lost her photos,contacts and BBM

Posts: 94,686
Likes: 24,431
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Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: How to regain access to your BBID


Possee65 wrote:

Could you please post that link, My daughters Phone had to be reset and she cant remember the password or answer to the reset question.   As a tween she is devestated, lost her photos,contacts and BBM


It's in the very first post of this thread...

 

here againa; KB28685 How to reset the BlackBerry ID password using the password recovery question

 

******
You have to remember either the BlackBerryID password, or the secret question answer. Without either, you're stuck.
Your choices are:
--Use another email account to create an entirely new BlackBerryID (with which you will lose access to any purchased apps using the "forgotten" first BlackBerryID, or
--Find the initial email you were sent to confirm the initial BlackBerryID, and in it is a link to click to cancel and delete the account. Click on that, delete the account and then you can use that same email to create an entirely new account.
Good luck.





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New Member
Posts: 2
Registered: ‎11-23-2013
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Re: How to regain access to your BBID

Hi,

I tried to browse this forum in case my question was already answered- i couldn't find help but i apologise for repetition if it's already here somewhere.

Sometime ago i tried to update my blackberry protect. However I have frogotten both my password AND the reply to the security question Smiley Sad Thus I can't update it, and therefore also can't upgrade or download any other apps. I've tried to find help for this issue but haven't been succesful, i'd be very grateful if someone could help me!

Thanks,

Aaliyah

New Member
Posts: 2
Registered: ‎11-23-2013
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Re: How to regain access to your BBID

oh, and there it was right on top of my question lo. silly me... but the thing is I tried creating a new bb id, when i typed it in tho, the phone ust told me to "use the account related with this device" Smiley Sad I couldn't find any original email either... 

Posts: 94,686
Likes: 24,431
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Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: How to regain access to your BBID


ummippu wrote:

oh, and there it was right on top of my question lo. silly me... but the thing is I tried creating a new bb id, when i typed it in tho, the phone ust told me to "use the account related with this device" Smiley Sad I couldn't find any original email either... 


Yup, that's covered above also.

 

If you're using a new BBID, you must first perform a security wipe on the device and enter the new BBID after the security wipe.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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New Member
Posts: 2
Registered: ‎11-30-2013
My Device: curve 8520
My Carrier: vodacom

Re: How to regain access to your BBID

hi,thanks 4 da help,much appreciated

New Contributor
Posts: 5
Registered: ‎12-08-2013
My Device: Q10 SQN100-3
My Carrier: 00971558816600

Re: How to regain access to your BBID

U mentioned If you have forgotten your BB ID credentials AND have non-BB access (e.g., Outlook, webmail, etc.) to the email account that is currently configured to your BB ID account, then those instructions should allow you to recover access to your BB ID account, even without the password or recovery question (please read them all carefully to find the section that applies to you).

How do I do this?? I have access to my email account I didn't forget the username, I forgot the password and the answer for the security question, what is the solution??
Hall of Famer III
Posts: 57,634
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: How to regain access to your BBID

Hello,

The answer is within the linked KB26361, the second major section of the "Overview" area, that begins with "If the password for a BlackBerry ID account has been forgotten and the login is unsuccessful, use the following process to reset the password" and then it goes on with a "Note" about the specific condition of having to have previously confirmed your account. Of course, the ultimate fallback is formal support, which is also discussed in the first post above.

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 5
Registered: ‎12-08-2013
My Device: Q10 SQN100-3
My Carrier: 00971558816600

Re: How to regain access to your BBID

I am still not able to retrieve it, I don't know why it's so much complicated, they simply can send an email to reset the password as long as this email belongs to me, I need a solution and I need help, my problem is very clear, I have the BlackBerry ID I forgot the password and the answer for the recovery, I need help!!!! It should be away it's really complicated
Posts: 94,686
Likes: 24,431
Solutions: 6,358
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: How to regain access to your BBID

You have to remember either the BlackBerryID password, or the secret question answer. Without either, you're stuck.
Your choices are:
--Use another email account to create an entirely new BlackBerryID (with which you will lose access to any purchased apps using the "forgotten" first BlackBerryID, or
--Find the initial email you were sent to confirm the initial BlackBerryID, and in it is a link to click to cancel and delete the account. Click on that, delete the account and then you can use that same email to create an entirely new account.
Good luck.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code