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Hall of Famer III
Posts: 57,575
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: How to regain access to your BBID


DarkSideIllusions wrote:
Ok ok this means I can't get it back yeah -.- ?

"It"...it what? The exact same BBID?

 

If the automated means we've already provided fail, and you cannot get through your carrier support to be escalated to BB to resolve it, then yes...you can't get it back. But, from your very brief information, I have no idea if you have gone through all of the automated means or not, nor do I know if you have attempted to reach formal support at BB.

 

So, honestly, I don't know how to answer your question; the answer depends on information which I do not have from you. And so all I can do is guess, which helps no one.


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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Contributor
Posts: 20
Registered: ‎07-04-2014
My Device: BB 9900 - Galaxy S4 Active BBM
My Carrier: BB 9900

Re: How to regain access to your BBID

hmmmmmm ...

 

ok give me a solution if i dont know the password and the answer !!

and please make it as clear as easy to read and understand so i can get my account back

 

Posts: 94,669
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: How to regain access to your BBID

Darkside, you need to tell us what you have done so far.
>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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PIN: C0001B7B4   Display/Scan Bar Code
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Hall of Famer III
Posts: 57,575
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: How to regain access to your BBID


DarkSideIllusions wrote:

hmmmmmm ...

 

ok give me a solution if i dont know the password and the answer !!

and please make it as clear as easy to read and understand so i can get my account back

 


I already stated, in Post 71, all that I can. Lacking more information from you, I cannot know how to guide you. If, as I say in post 71, certain things apply, then you cannot get your account back. Period. But, if those things do not apply, then you might still be able to get your account back. But, you refuse to reveal the answers to my questions, and therefore I do not know what your situation is, and so cannot guide you clearly.


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
Contributor
Posts: 20
Registered: ‎07-04-2014
My Device: BB 9900 - Galaxy S4 Active BBM
My Carrier: BB 9900

Re: How to regain access to your BBID

" But, you refuse to reveal the answers to my questions "

 

what questions ???

Hall of Famer III
Posts: 57,575
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: How to regain access to your BBID

Post 68: after the WIPE, are you attempting to use the exact same BBID as before?

Post 71: "It"...it what? The exact same BBID?

 

Twice I have asked you this question, twice you have not answered. Hence, the rest of Post 71 as well as Post 74.


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
Contributor
Posts: 20
Registered: ‎07-04-2014
My Device: BB 9900 - Galaxy S4 Active BBM
My Carrier: BB 9900

Re: How to regain access to your BBID

yes i'm attemping to use the exact same BBID as before

and yes the exact same BBID

Posts: 94,669
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: How to regain access to your BBID


DarkSideIllusions wrote:

yes i'm attemping to use the exact same BBID as before

and yes the exact same BBID


Ok. You want to use the very same BBID.

  • You don't know the pasword.
  • You don't know the secret answer.
  • Have you contacted your carrier/mobile provider as sdgardne suggested in Post #71 above?

 

Again, YOU need to tell us ALL that you have done to rectify this.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Contributor
Posts: 20
Registered: ‎07-04-2014
My Device: BB 9900 - Galaxy S4 Active BBM
My Carrier: BB 9900

Re: How to regain access to your BBID

" and you cannot get through your carrier support to be escalated to BB to resolve it "

 

who's/what's my carrier/moblie support ? how to reach him/it ?

Posts: 94,669
Likes: 24,430
Solutions: 6,357
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: How to regain access to your BBID


DarkSideIllusions wrote:

 

who's/what's my carrier/moblie support ? how to reach him/it ?


Whoever it is you pay for your BlackBerry service. The company whose SIM card is on your BlackBerry 9900.

>> NEW! 10% discount on BlackBerry devices from ShopBlackBerry.com, including PRIV


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code