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Hall of Famer III
Posts: 58,191
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

How to regain access to your BBID

Hi and Welcome to the Community!

Start first with these please:

  • KB28685 How to reset the BlackBerry ID password using the password recovery question
  • KB24157 BlackBerry ID lockout behavior
  • KB32111 "The link is no longer valid." is encountered when attempting to reset a BlackBerry ID password
  • KB26361 How to change or reset the BlackBerry ID password
  • KB28111 Unable to reset BlackBerry ID password when using a BlackBerry hosted email address
  • KB28232 BlackBerry ID reset email is not being delivered to the associated mailbox

If you have forgotten your BB ID credentials AND have non-BB access (e.g., Outlook, webmail, etc.) to the email account that is currently configured to your BB ID account, then those instructions should allow you to recover access to your BB ID account, even without the password or recovery question (please read them all carefully to find the section that applies to you).

As a last automated resort, and only if you have the original email you received when you originally created your BBID (it cannot be regenerated), then it should contain a link to actually now destroy your BBID. Then, you create a new BBID, but using the exact same credentials (username, email address), and it is supposed to relink all of your prior BBWorld records (purchases, downloads) and allow you to continue on.

However, if you do not have access to that email account, or if you never properly validated your BBID account, then your challenge is much greater, and you have a choice to make depending on your circumstances:

  1. If you have no AppWorld records, BBM Contacts, etc. that you require to retain (e.g., purchase records for apps), then simply abandon the BB ID and create a new one. To do so, however, does require a device WIPE:
    • KB26694 How to change the BlackBerry ID on a BlackBerry PlayBook tablet or BlackBerry smartphone
  2. But, if you do have AppWorld records, BBM Contacts, etc. that you must keep, then you require human intervention. To receive that, you must ring up your mobile service provider and convince them to escalate your case up to BlackBerry. Further, you must convince BlackBerry to provide you with a solution -- which likely will either be resetting your current BB ID so that you can again access it or having you create a new BBID and they will manually move your purchase records over. Note that I have no idea if they will be willing to do this, but there is no other way that I know of to retain your prior AppWorld purchase records.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Member
Posts: 6
Registered: ‎06-03-2015
My Device: Blackberry Passport
My Carrier: Bell

Re: How to regain access to your BBID

this is what happened to me: 


I created a BBID for my passport a while ago. I went to purchase an app recently and since it had been so long since I had to remember my password, I forgot it. I went to the settings page to reset it. The popup said I had to answer a security answer to be able to reset my password. I didn't know the answer to the question so I saw the option to reset the account. I clicked on that and proceeded to do so. I deactivated the original BBID and created a new one using the same email address but different screen name. 


This is where I am having a problem. My phone is still asking me for the original password for the original account. I try to put in the new password I created for the new account (same email address as the original account) and the device doesn't accept it and also doesn't count it against the 10 count for retries. Everyone on forums has said to try to do a Secuirty Wipe but when I try to, the device is still asking for the original password. 


So I cannot perform a security wipe on my phone because it still requests the original password, I cannot go into BBID and change any account info because it asks for the original password, i cant even open the App World because it asks for the original password. 


I dont know why this is happening. Please help me solve this. Thank you.  

New Member
Posts: 6
Registered: ‎06-03-2015
My Device: Blackberry Passport
My Carrier: Bell

Re: How to regain access to your BBID

I found the solution!!


I connected my Passport to Blackberry Link and clicked on "Back Up & Restore" on the left navigation tab. Then I clicked on Factory Reset. It asked me to disconnect the device and when I did the security wipe started to occur. 

New Contributor
Posts: 2
Registered: ‎02-20-2016
My Device: curve 9320
My Carrier: 278DN

Re: How to regain access to your BBID

Dear all,

Please tell me the website of hutch/Vodafone blackberry .com
I have try hutch.blackberry.com & Vodafone.blackberry.com but can't open it
Do you known correct website from where I can change my email password ?