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New Member
Posts: 2
Registered: ‎06-22-2010
My Device: Bold-9700
My Carrier: masalan

How to reset BB to Factory Default

Dear Friends...

I am new to this forum but i need help to solve the problem that due to some problem and too much to explain including to consider to sell this BB . I need to take back this BB setting to original one from Factory ( Factory default ). Can i have simple advise how to do ?  You might have already discussed abou this but if you don't mind please share again with me ...

 

P.S : I read Blackberry Technical solution about this and there is some instruction but i read condition that we need to Isntall BB Desktop Manager 4.7 to 5.0 SP1 ( My desktop is 4.3 ) and smartphone must be running BB device software 4.3 to 5.0 ( I have no problem with this my Onyx 9700 running on 5.0 ). should i download and re-new the Desktop series to 4.7 to 5.0 ?

 

Thanks & Regards

Hall of Famer III
Posts: 58,435
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: How to reset BB to Factory Default

Hello,

 

Here is the KB that is specific to your need.

  • KB05099 Steps to take before selling, or after buying, a previously owned BlackBerry smartphone

 

Please follow it and, if you have any questions, reference the specific step within the KB so that we can target our response.

 

Good luck and let us know!


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