11-24-2013 04:40 AM
After a software upgrade in Blackberry World, my 9800 now restart over and over again, but just not go into normal status. I'm in China Unicom network with OS6 I think. Is there kind of reset process that can make my phone back to normal?
11-24-2013 05:46 AM
1. Select the Options
2. Select Security.
3. Select Security Wipe.
4. Check the items you wish to remove:
Emails, Contacts, etc.
User Installed Applications
5. Type blackberry in the box, then tap Wipe.
Thanks . .
11-24-2013 08:31 AM
Wow. Bad advice not to tell the user that your instructions will delete ALL information, data, personal preferences, contacts and calendar from the device.
PLEASE perform a backup FIRST before wiping.
I would recommend first that you try to start your 9800 in SAFE MODE.
If it will start in Safe Mode, then it is likely an application that is keep your reboot from working.
Try this: Article ID: KB17877 How to start a BlackBerry smartphone in Safe Mode http://www.blackberry.com/btsc/KB17877
PIN: C0001B7B4 Display/Scan Bar Code
PIN: C0005A9AA Display/Scan Bar Code