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BlackBerry® OS Smartphones

New Contributor
Posts: 2
Registered: ‎06-27-2012
My Device: 9800
My Carrier: China Unicom

How to reset my 9800?

After a software upgrade in Blackberry World, my 9800 now restart over and over again, but just not go into normal status. I'm in China Unicom network with OS6 I think. Is there kind of reset process that can make my phone back to normal?

Super Contributor
Posts: 475
Registered: ‎11-19-2013
My Device: BB Z10

Re: How to reset my 9800?



1. Select the Options 

2. Select Security.

3. Select Security Wipe.

4. Check the items you wish to remove:

Emails, Contacts, etc.
User Installed Applications
Media Card

5. Type blackberry in the box, then tap Wipe.


Thanks . .

Please update the result after applied..

Posts: 95,827
Likes: 24,597
Solutions: 6,410
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: How to reset my 9800?

Wow. Bad advice not to tell the user that your instructions will delete ALL information, data, personal preferences, contacts and calendar from the device.


PLEASE perform a backup FIRST before wiping.


I would recommend first that you try to start your 9800 in SAFE MODE.

If it will start in Safe Mode, then it is likely an application that is keep your reboot from working.

Try this:  Article ID: KB17877 How to start a BlackBerry smartphone in Safe Mode http://www.blackberry.com/btsc/KB17877

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