Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
New Member
Posts: 1
Registered: ‎05-22-2013
My Device: 9860
My Carrier: globe

How to retrieved secret question?

[ Edited ]

I need to changed my password.the problem is I don't know the secret question's answer.how to retrieve it.I already exceeded the number of tries.is their any other options???Thanks

Highlighted
Hall of Famer III
Posts: 57,527
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: How to retrieved secret question?

Hi and Welcome to the Community!

What password? Where? Via what interface -- BB or PC/browser? Is this your device password? Your BIS credentials? Your BBID? Something else?

Please help us to help you by providing explicit details, including the exact steps you attempt, the exact results of each step, and the exact and complete content of any error messages presented.

Thanks and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................