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New Contributor
Posts: 2
Registered: ‎02-06-2012
My Device: Blackberry Curve 9360
My Carrier: Bell

How to setup Blackberry Curve 9360 on computer

I deleted start.exe by accident, so I think that is the reason why I am having difficulties connecting my curve to Blackbery Desktop.  I've tried all the troubleshoot options, does any know an alternate way to connect your phone - besides bluetooth... or a way of getting start.exe again? Please help!


Thank you! 

Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: How to setup Blackberry Curve 9360 on computer

Hey salizhang,

Welcome to the BlackBerry Support Community Forums.


To fix this issue you will need to perform a clean uninstall of the BlackBerry® Desktop Software and then re-download the software from www.blackberry.com/desktop


Follow all of the steps in this article: www.blackberry.com/btsc/KB02206


Let me know if you have any more questions.



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New Contributor
Posts: 2
Registered: ‎02-06-2012
My Device: Blackberry Curve 9360
My Carrier: Bell

Re: How to setup Blackberry Curve 9360 on computer

Hi, I already uninstalled it and then re-installed it once but it still didn't work.