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BlackBerry® OS Smartphones

Posts: 1
Registered: ‎08-24-2012
My Device: Bold 9700
My Carrier: T Mobile

How to synchronize 2 desktop contact list into Outlook

I am experiencing some serious issues with my blackberry and outlook.


In fact I am trying to synchronize my contact list from my blackberry with my outlook. I did try to synchronize it via Blackberry Desktop Software and only 28 contacts were added to my outlook and I do have over 600 contacts in my phone.


I looked into:

Contact>Options>Contact Lists and I do have 2 desktop contact lists, on the first one it says:


Wireless Synchronization

Number of Entries: 28


The second one is:


Number of Entries: 586


How can I make sure that the one with the most entries are loading to my Outlook.


I did try to delete the first desktop, it worked very well but it deleted at the same time the other one with the 586 contacts. Thankfully I was smart enough to back up the contacts on the Blackberry Desktop Software and was able to put back all of them on my Blackberry but nothing happened in my Outlook.


Can you help?

Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: How to synchronize 2 desktop contact list into Outlook

Hello YannickA and welcome to the BlackBerry® Support Community Forums.


Are you using BlackBerry® Enterprise Server on your device?


The following article, KB18269 "Duplicate desktop or unknown services are found in calendar or contact list options" will address you seeing the two Desktop options in your Contacts.





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