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New Member
Posts: 1
Registered: ‎04-08-2011
My Device: 8310
My Carrier: Me

I Can't Connect to The Blackberry Servers??

I have the 8310 version and i can't register to Blackberry Messenger, or i can't log into Windows Messenger...

What do i do...

BTW: I did go to the Set up Wizard and it said i needed a password from the admin.. How do i get it?

Thanks

Hall of Famer III
Posts: 58,456
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: I Can't Connect to The Blackberry Servers??

Hi and Welcome to the Forums!

 

A bit of missing detail there...but if my guess is correct, when you go to the Email Setup screen, you only see "Enterprise" and not also "Personal".As such...

 

To use the proprietary RIM Push email capability (and many other services), you must have an adequate data plan from your carrier. The carriers host BIS (BlackBerry Internet Service) for their BB users. Typically, BIS is not available via generic data plans. Many carriers call what is necessary The Blackberry Data Plan. Whatever they call it, it is the carrier who delivers BIS to their BB users -- contact them for assistance. Once you have a BIS-capable data plan on your BB (at whatever fees your carrier will charge, btw), you will then have Personal Email added to the email setup wizard.

http://www.blackberryfaq.com/index.php/What_do_I_need_a_Data_Plan_for%3F

 

 

Good luck!

 


Occam's Razor nearly always applies when troubleshooting technology issues!

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