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New Contributor
Posts: 5
Registered: ‎06-09-2012
My Device: Blackberry 9030
My Carrier: Orange

I Can't

I can't remember my Blackberry ID password, so I tried Forgot password  and I can't remember  the password recovery question, any idea how I can find out what  my ID password is ?

 

I know I sound thick but any help would be great.

 

david.

Hall of Famer III
Posts: 57,572
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: I Can't

Hello,

 

As with all secure systems, there is no way to find out what your password is...the human component of the security design requires this methodology. But, RIM has created something for someone in exactly your situation:

  • KB26361 How to change or reset a BlackBerry ID password

There is a method there that does not require the security question. However, it does require that the email address you registered to your BB ID be accessible from OTHER than the BB.

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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Highlighted
New Contributor
Posts: 5
Registered: ‎06-09-2012
My Device: Blackberry 9030
My Carrier: Orange

Re: I Can't

Hi,
Thank you for your help.
How do I access my email account ? I have been sent a new password and now dont know what to do next.

david
Hall of Famer III
Posts: 57,572
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: I Can't

I can't tell you how to access your email account, because I've no idea what it is. As I said, it simply must be one that can be accessed from OTHER than your BB. For instance, if your email is GMail, then you access it via their web interface. Likewise with other email systems.

 

The problem comes here if you registered your BB ID using an email address that can only be accessed via the BB (e.g., an @carrier, @BB, etc. type of email)...if that's the case, then you have a much greater challenge:

  • KB28111 Unable to reset BlackBerry ID password when using a BlackBerry hosted email address

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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