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New Contributor
Posts: 7
Registered: ‎07-08-2012
My Device: PlayBook & Torch 9800
My Carrier: O2

I.D Log in for Apple World -Forgot Password

Hi.

I recently tried to purchase an app from app. World and I was asked for my login details.I have forgotten my password so I clicked on the link "forgot password " and I was informed that I would receive an email from blackberry with information so that I could possibly renew my password.
I never received the email so I tried two more times and was told that I would receive the email.

Guess what - it never came!!!

 

I am very disappointed with the service that I have received so far and what makes it even worse is that I am finding it very difficult to find an email address to contact someone with regards to this.

 

 

Why do things cost things
Highlighted
Hall of Famer III
Posts: 59,101
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: I.D Log in for Apple World -Forgot Password

Hi and Welcome to the Community!

 

Please read this KB to see if it applies to your situation:

  • KB28232 BlackBerry ID reset email is not being delivered to the associated mailbox

Hopefully something there is useful.

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 7
Registered: ‎07-08-2012
My Device: PlayBook & Torch 9800
My Carrier: O2

Re: I.D Log in for Apple World -Forgot Password

Hiya 

 

Thanks for the reply.

 

I shall try it now 

 

 

 

 

Why do things cost things
New Contributor
Posts: 2
Registered: ‎09-27-2012
My Device: 9900
My Carrier: Bell

Re: I.D Log in for Apple World -Forgot Password

I have same issue.

I can not log into App world, tried reseting password, was not forwarded to my email.

I have reset phone to factory settings tried again, can not log into App world, can not reset password, sinse it is not forwarding to phone.

Any ideas?

Thank you

 

Hall of Famer III
Posts: 59,101
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: I.D Log in for Apple World -Forgot Password


beegner wrote:

I have same issue.

I can not log into App world, tried reseting password, was not forwarded to my email.

I have reset phone to factory settings tried again, can not log into App world, can not reset password, sinse it is not forwarding to phone.

Any ideas?

Thank you

 


Hello (and apologies for the late reply),

 

For security reasons, password reset emails are NOT sent to the BB...you must access that email account via other means in order to retrieve (and act upon) the password reset email.

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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