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New Contributor
Posts: 2
Registered: ‎09-26-2011
My Device: Tour 9630
My Carrier: Rogers
Accepted Solution

I Think I Messed Up My Phone

Hey everyone,

 

So today i pluged in my BB Tour to see if there were any software updates.  There were none, but i decided I might as well clean out some of the apps I never use.  So I deleted them and had my phone re boot but when it turned back on the screen only displayed :

BlackBerry Platform 4.1.0.70

BrickBreaker

MemoPad

Options

Saved Messages

 

Everything displayed almost as plain text.  No graphics, nothing.

The menu button doesnt bring anything up either.

 

Please Help!!

Thanks

 

Posts: 95,499
Likes: 24,546
Solutions: 6,397
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: I Think I Messed Up My Phone

You might have deleted the current theme you were using at the time.

Did the device reboot and everything on the screen is grey?

 

You can simply re-connect back to the Desktop Software and reinstall those apps you've deleted.



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New Contributor
Posts: 2
Registered: ‎09-26-2011
My Device: Tour 9630
My Carrier: Rogers

Re: I Think I Messed Up My Phone

I updated the software, but now I dont have BBM.

Any advice for me there?

 

Thanks!

New Contributor
Posts: 2
Registered: ‎01-03-2012
My Device: blackberry curve 9300
My Carrier: me

Re: I Think I Messed Up My Phone

If you go on to blackberry app world there should be a new upgraded Bbm. I got the new one but get it before you get any contacts I lost all mine when I upgraded. I had to get them back that was a pain! 

Posts: 95,499
Likes: 24,546
Solutions: 6,397
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: I Think I Messed Up My Phone

Rachelbbgirl , Just be sure to backup your contacts first. Always.



1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code