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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎11-20-2012
My Device: 9000 bold
My Carrier: GSM

I am BB 9000 Bold User received two replacement in last two months feed-up with after sale service support

[ Edited ]

i Have been using BB Bold 9000 since 2009, i didnt face much issues only software related issues till Nov 2011, then  hardware issues started, i have reported to Redington India BB, my bb was dead as per my idea and thier suggestion i have done a paid service on july 2012, paid 4500/- then when i received i was happy since my BB is back, later i faced problem on Oct2012 that again my BB is dead again since it was under warrenty the gave me a replacement gain in Sept 2012, then again i started to use but within 10 days again my phone is dead, again in nov 2012 i have given it for service and received my mobile on 19 nov 2012, then started to use my mobile on 20 nov 2012 my phone is dead again kindly provide me some solution i am feed-up with balckberry services no i am extreamly irritated with after sale support, received two replacement within two months, pitty on BB users.


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Hall of Famer III
Posts: 58,821
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: I am BB 9000 Bold User received two replacement in last two months feed-up with after sale service support

Hi and Welcome to the Community!

As a user-to-user community, no one here can answer your question with any level of authority whatsoever. RIM provides zero front line support to end users, including warranty...all support starts with the carriers, authorized resellers, and authorized service centers, all who can escalate cases into RIM at no charge to the end user.

So, your escalation path is not here, in these forums. Rather, it is through your existing service center...even if they be so far unhelpful. You have no free path by which to bypass them.

There is something called incident support, but it costs to just ask the initial question, since you are bypassing the contract you signed upon purchase. If you wish to investigate that, you can review it here:

There also might be some good reading here:

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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